Reservations Specialist

Wild Dreams Hospitality; Oos-Kaap; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Live-in position

provident fund

Meals not included

Job summary

Wild Dreams Hospitality in South Africa seeks a polished reservations professional to deliver a seamless guest experience from first contact to arrival. You will manage inquiries, process bookings, and keep systems current in a live-in setting.

Ideal candidates will have luxury reservations experience, strong system knowledge, and exceptional communication. The role requires ability to work a live-in schedule, with a 6/2 day cycle and a provident fund in place.

Qualifications

• Proven experience in a reservations role within luxury hospitality.
• Strong knowledge of reservations systems and booking platforms.
• Excellent written and verbal communication with a warm, professional manner.
• High attention to detail and accuracy in processing bookings and guest comms.
• Ability to manage multiple bookings and enquiries simultaneously under pressure.
• Strong organisational and administrative skills.
• Guest-focused with a personalised and professional experience from first contact.
• Computer literate with solid Microsoft Office skills.

Responsibilities

• Manage all incoming reservations enquiries across channels (email, phone, online platforms).
• Process bookings accurately and issue confirmations and pro forma invoices.
• Maintain an up-to-date reservations system at all times.
• Communicate guest preferences and arrival details to relevant departments.
• Handle amendments, cancellations, and no-shows per property policies.
• Build and maintain relationships with agents, operators and direct guests.
• Prepare occupancy and reservations reports (daily/weekly/monthly).
• Support the wider operations team with admin tasks as required.
• Ensure guest correspondence is professional and brand-aligned.

Skills

Reservations experience

Communication skills

Attention to detail

Multitasking under pressure

Microsoft Office

Tools

Reservations systems

Booking platforms

Job description

This is a key operational role for a polished, guest-focused hospitality professional who takes pride in delivering a seamless reservations experience from the first point of contact through to arrival. The successful candidate will bring strong communication skills, solid reservations system knowledge, and the ability to manage a busy bookings operation accurately and efficiently in a live-in environment.

Core Criteria:

• Proven experience in a reservations role within a luxury lodge, hotel, or hospitality establishment
• Strong knowledge of reservations systems and booking platforms
• Excellent written and verbal communication skills with a warm, professional manner
• High attention to detail and accuracy in processing bookings, confirmations, and guest correspondence
• Ability to manage multiple bookings and enquiries simultaneously under pressure
• Strong organisational and administrative skills
• Guest-focused with the ability to deliver a personalised and professional experience from first contact
• Computer literate with solid Microsoft Office skills
• Flexible and reliable with a strong work ethic
• Comfortable living and working in a remote environment

Core Responsibilities:

• Manage all incoming reservations enquiries across all channels, including email, phone, and online booking platforms
• Process bookings accurately and timeously, issuing confirmations and pro forma invoices as required
• Maintain an up-to-date and accurate reservations system at all times
• Communicate guest preferences, special requirements, and arrival details to all relevant departments
• Handle booking amendments, cancellations, and no‑shows in line with property policies
• Build and maintain strong relationships with agents, operators, and direct guests
• Prepare daily, weekly, and monthly occupancy and reservations reports for management
• Support the wider operations team with administrative tasks as required
• Ensure all guest correspondence is professional, accurate, and reflects the property's brand standards

Remuneration & Benefits:

• Live-in position
• 6 / 2 days work cycle
• 21 days annual leave per annum
• Provident fund
• Meals not included