Reservationist

African Echoes Recruitment; Limpopo; On-site; ZAR 96,000 - 116,000; Full time

Benefits offered by this job

Live-in accommodation

Meals discussed

Job summary

African Echoes Recruitment is seeking a Reservationist for a luxury lodge in Louis Trichardt, Limpopo. The role focuses on managing reservations, inquiries and guest communications to ensure smooth bookings.

The ideal candidate has experience in reservations and front-of-house in hospitality, with strong communication and attention to detail. Live-in accommodation and meals are to be discussed with the employer.

Qualifications

• Previous Reservations and Front of House experience.
• Experience within a luxury lodge, hotel or hospitality environment.
• Strong knowledge of reservations and booking procedures.
• Excellent guest relations and communication skills.
• Professional and well presented.
• Strong telephone and email communication skills.
• Computer literate with hospitality systems.
• Excellent attention to detail and accuracy.
• Strong organisational and time-management skills.
• Reliable, professional and able to work under pressure.
• Ability to work independently and as part of a team.

Responsibilities

• Manage reservations and booking enquiries.
• Process bookings, amendments and cancellations.
• Handle guest enquiries professionally and efficiently.
• Maintain accurate reservation records.
• Confirm availability, rates and booking details.
• Follow up on outstanding enquiries and bookings.
• Record guest preferences and special requests accurately.
• Communicate booking information to relevant departments.
• Assist with pre-arrival guest arrangements.
• Liaise with guests, agents and travel partners.
• Support Front of House operations when required.
• Ensure all reservation administration is completed accurately and timeously.

Skills

Reservations experience

Front of House

Guest relations

Telephone & email comms

Tools

Hospitality systems

Job description

REQUIREMENTS:

• Previous Reservations and Front of House experience
• Experience within a luxury lodge, hotel or hospitality environment
• Strong knowledge of reservations and booking procedures
• Excellent guest relations and communication skills
• Professional and well presented
• Strong telephone and email communication skills
• Computer literate with hospitality systems
• Excellent attention to detail and accuracy
• Strong organisational and time-management skills
• Reliable, professional and able to work under pressure
• Ability to work independently and as part of a team

KEY RESPONSIBILITIES:

• Manage reservations and booking enquiries
• Process bookings, amendments and cancellations
• Handle guest enquiries professionally and efficiently
• Maintain accurate reservation records
• Confirm availability, rates and booking details
• Follow up on outstanding enquiries and bookings
• Record guest preferences and special requests accurately
• Communicate booking information to relevant departments
• Assist with pre-arrival guest arrangements
• Liaise with guests, agents and travel partners
• Support Front of House operations when required
• Ensure all reservation administration is completed accurately and timeously

PACKAGE:

• Salary: R9,500 per month
• Live-in accommodation and meals to be discussed

LOCATION:

Louis Trichardt – Limpopo

COUPLE OPPORTUNITY:

Couples will be considered where one person fills the Reservationist position and the other takes either the Head Guide or Trail Guide position.