Reservationist

African Echoes Recruitment; Louis Trichardt; On-site; ZAR 89,000 - 179,000; Full time

Benefits offered by this job

Live-in accommodation

Meals (to be discussed)

Job summary

African Echoes Recruitment is seeking a Reservations/Front of House professional for a luxury lodge/hospitality environment in Louis Trichardt, Limpopo. The role focuses on managing reservations, guest enquiries, and co-ordinating with departments to ensure smooth guest experiences.

Ideal candidates will have strong communication skills, experience with hospitality systems, and the ability to work both independently and as part of a team, in a professional, well-presented manner.

Qualifications

• Previous Reservations and Front of House experience
• Experience within a luxury lodge, hotel or hospitality environment
• Strong knowledge of reservations and booking procedures
• Excellent guest relations and communication skills
• Professional and well presented
• Strong telephone and email communication skills
• Computer literate with hospitality systems
• Excellent attention to detail and accuracy
• Strong organisational and time-management skills
• Reliable, professional and able to work under pressure
• Ability to work independently and as part of a team

Responsibilities

• Manage reservations and booking enquiries
• Process bookings, amendments and cancellations
• Handle guest enquiries professionally and efficiently
• Maintain accurate reservation records
• Confirm availability, rates and booking details
• Follow up on outstanding enquiries and bookings
• Record guest preferences and special requests accurately
• Communicate booking information to relevant departments
• Assist with pre-arrival guest arrangements
• Liaise with guests, agents and travel partners
• Support Front of House operations when required
• Ensure all reservation administration is completed accurately and timeously

Skills

Reservations experience

Front of House

Guest relations

Communication skills

Telephone communication

Email communication

Computer literacy

Attention to detail

Time management

Independent worker / team player

Tools

Hospitality systems

Job description

REQUIREMENTS

• Previous Reservations and Front of House experience
• Experience within a luxury lodge, hotel or hospitality environment
• Strong knowledge of reservations and booking procedures
• Excellent guest relations and communication skills
• Professional and well presented
• Strong telephone and email communication skills
• Computer literate with hospitality systems
• Excellent attention to detail and accuracy
• Strong organisational and time-management skills
• Reliable, professional and able to work under pressure
• Ability to work independently and as part of a team

KEY RESPONSIBILITIES

• Manage reservations and booking enquiries
• Process bookings, amendments and cancellations
• Handle guest enquiries professionally and efficiently
• Maintain accurate reservation records
• Confirm availability, rates and booking details
• Follow up on outstanding enquiries and bookings
• Record guest preferences and special requests accurately
• Communicate booking information to relevant departments
• Assist with pre-arrival guest arrangements
• Liaise with guests, agents and travel partners
• Support Front of House operations when required
• Ensure all reservation administration is completed accurately and timeously

PACKAGE

• Salary: Neg (DOE)
• Live-in accommodation and meals to be discussed

LOCATION

Louis Trichardt Limpopo

COUPLE OPPORTUNITY

Couples will be considered where one person fills the Reservationist position and the other takes either the Head Guide or Trail Guide position.