ResHub Reservationist

The Capital; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Capital offers an exciting Reservations role within our hospitality group in Sandton. You will respond to communications from guests, travel agents, groups and referrals arriving by mail, phone, fax or central system, and coordinate all reservations.

Ideal candidates have Matric, Hospitality Management or similar, at least 2 years’ experience as a Reservationist, strong MS Office skills, typing 60 wpm, and experience with a hotel Property Management System.

Qualifications

• Matric
• Hospitality Management Qualification or similar
• At least 2 years’ experience as a Reservationist, preferably for multi-property sites
• Excellent Computer Literacy Skills with MSOffice and a typing speed of at least 60 wpm
• Experience in preparing quotes, letters of confirmations etc
• Experience on a recognised Hotel Property Management System
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Great attention to detail and sound financial acumen
• Presentable and well spoken
• Self Motivated
• Excellent telephone manner
• Team Player
• Ability to work shifts, weekends and overtime
• Prepared to work shifts at hotel level as and when required

Responsibilities

• Respond to communications from guests, travel agents, groups and referral networks concerning Reservations queries arriving by mail, telephone, fax, or through a central reservation system.
• Coordinate all reservations, create and maintain reservation records, prepare and send invoices and confirmations and promptly process any cancellations and modifications.
• Follow up on enquiries and getting payment.

Skills

MS Office

Typing 60 wpm

Problem solving

Team player

Excellent telephone manner

Attention to detail

Financial acumen

Presentable

Shift work

Education

Matric

Hospitality Management Qualification or similar

Tools

Hotel Property Management System

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

You will be responsible for responding to communications from guests, travel agents, groups and referral networks concerning Reservations queries arriving by mail, telephone, fax, or through a central reservation system. You will be responsible for coordinating all reservations, creating and maintaining reservation records, preparing and sending invoices and confirmation and promptly process any cancellations and modifications. Follow up on enquiries and getting payment.

Minimum Requirements:

• Martic
• Hospitality Management Qualification or similar
• At least 2 years’ experience as a Reservationist, preferably for multi-property sites
• Excellent Computer Literacy Skills with MSOffice and a typing speed of at least 60 wpm
• Experience in preparing quotes, letters of confirmations etc
• Experience on a recognised Hotel Property Management System
• Advanced Computer Literacy skills with a working knowledge of MS Office
• Hands on Problem Solving approach and the ability to remain calm under pressureAbility to work as part of a team, as well as independently
• Great attention to detail and sound financial acumen
• Presentable and well spoken
• Self Motivated
• Presentable and well spoken
• Excellent telephone manner
• Team Player
• Ability to work shifts, weekends and overtime
• Prepared to work shifts at hotel level as and when required

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.