Reservations & Guest Experience Coordinator

Radisson-Hotel-Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hotel employee rates

Friends & Family discount

Global & Local perks

Job summary

Radisson Red Hotel V&A Waterfront in Cape Town seeks a Reservations Coordinator to join our team, turning inquiries into bookings and delivering exceptional guest experiences.

Join a dynamic, guest-centric culture with opportunities for growth and a collaborative work environment. Your role will focus on accuracy, upselling, and ensuring smooth reservations operations in a luxury hotel setting.

Qualifications

• Flexible and positive attitude (Yes I Can) is essential.
• Creative problem-solver who can think on their feet.
• Passionate about delivering extraordinary service to guests.
• Ability to work as part of a team and ensure guest satisfaction.
• Enjoys a fun, engaging work environment.
• Experience in a similar Reservations role is beneficial but not required.

Responsibilities

• Convert booking enquiries into sales while ensuring a seamless guest journey.
• Monitor guest needs and upsell to maximise revenue and achieve targets.
• Collaborate with the Reservations team to maintain high service standards and efficiency.
• Proactively support to ensure smooth operations of the reservations department.
• Contribute to a positive guest experience and team culture.

Skills

Flexible attitude

Creative problem-solver

Customer service

Teamwork

Fun at work

Experience helpful

Job description

Radisson Red Hotel V&A Waterfront in Cape Town seeks a Reservations Coordinator to join our team, turning inquiries into bookings and delivering exceptional guest experiences.

Join a dynamic, guest-centric culture with opportunities for growth and a collaborative work environment. Your role will focus on accuracy, upselling, and ensuring smooth reservations operations in a luxury hotel setting.