Head of Reservations & VIP Guest Experience - Premium Dining

Radiant Hospitality Company; Cape Town; On-site; ZAR 279,000 - 391,000; Full time

Benefits offered by this job

30 days annual leave

Duty meal provided

Bonus schemes

Job summary

Radiant Hospitality Company in Cape Town is seeking a highly organised Senior Reservations Manager to own the reservations function for a new premium dining destination at the V&A Waterfront.

You will lead the reservations and reception team, optimise diary pacing and RevPASH, manage VIP clients, and collaborate with concierges and partners to drive revenue while delivering exceptional guest experiences.

Qualifications

• 3–4 years’ experience as a Reservations Manager in a busy premium restaurant in South Africa.
• Leadership experience in reservations or front office within premium hospitality.
• Fluent professional English with excellent communication skills.
• Experience with reservations platforms such as SevenRooms or OpenTable.

Responsibilities

• Own the reservations system, policies and diary management end to end.
• Optimise table utilisation and pacing to balance guest experience with revenue (RevPASH).
• Manage waitlists, cancellations and last‑minute requests gracefully.
• Maintain VIP and regular-guest database with personalised recognition.
• Coordinate with concierges, corporate contacts and partners for priority bookings.
• Recruit, train and lead the reservations and reception team.

Skills

Reservations management

VIP handling

Table management

Staff leadership

Forecasting & planning

P&L awareness

Premium hospitality

OpenTable / SevenRooms

Tools

SevenRooms

OpenTable

Job description

Radiant Hospitality Company in Cape Town is seeking a highly organised Senior Reservations Manager to own the reservations function for a new premium dining destination at the V&A Waterfront.

You will lead the reservations and reception team, optimise diary pacing and RevPASH, manage VIP clients, and collaborate with concierges and partners to drive revenue while delivering exceptional guest experiences.