Reservations Coordinator

Radisson Hotel Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Team member hotel discounts

Friends & Family discounts

Breakfast/F&B/Spa discounts

Job summary

Radisson Hotel Group is seeking a Reservations Coordinator in Cape Town, Western Cape, South Africa. You will convert inquiries into bookings, upsell services, and ensure a seamless guest journey with precision and a customer-centric approach.

Join a team that values excellence, togetherness, and a passion for memorable experiences, while contributing to the growth and success of our reservations operation at this iconic hotel brand.

Qualifications

• Experience in a similar role is beneficial but not essential.
• Ability to work as part of a team to ensure guest satisfaction.
• Creative problem-solver with a can-do approach.

Responsibilities

• Convert booking inquiries into sales and revenue growth.
• Upsell services to maximize room revenue and guest satisfaction.
• Ensure the guest journey is smooth from inquiry to check-in and follow-up.
• Collaborate with the reservations team to deliver top-tier service and accuracy.

Skills

Customer service orientation

Team player

Problem solving

Positive attitude

Flexibility

Job description

We are currently seeking a Reservations Coordinator to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Reservations Coordinator, you embody a unique blend of precision, efficiency, and a customer‑centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top‑notch service, where attention to detail meets a passion for enhancing the guest experience.

• Our reservations team are natural organizers. Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation - creating memorable moments for our guests.
• Our Reservations Co-Ordinator loves the hustle and bustle of life and are passionate enough to fill our house!
• You will convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
• You will maximize sales and profitability by monitoring consumer demands and upselling in order to achieve targets.
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the reservations department.
• As Reservations Co-Ordinator, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• Is a creative problem-solver
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Reservations Coordinator • Cape Town, Western Cape, South Africa