Guest Experience & Reservations Specialist

Radisson Hotel Group; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Team member hotel discounts

Friends & Family discounts

Breakfast/F&B/Spa discounts

Job summary

Radisson Hotel Group is seeking a Reservations Coordinator in Cape Town, Western Cape, South Africa. You will convert inquiries into bookings, upsell services, and ensure a seamless guest journey with precision and a customer-centric approach.

Join a team that values excellence, togetherness, and a passion for memorable experiences, while contributing to the growth and success of our reservations operation at this iconic hotel brand.

Qualifications

• Experience in a similar role is beneficial but not essential.
• Ability to work as part of a team to ensure guest satisfaction.
• Creative problem-solver with a can-do approach.

Responsibilities

• Convert booking inquiries into sales and revenue growth.
• Upsell services to maximize room revenue and guest satisfaction.
• Ensure the guest journey is smooth from inquiry to check-in and follow-up.
• Collaborate with the reservations team to deliver top-tier service and accuracy.

Skills

Customer service orientation

Team player

Problem solving

Positive attitude

Flexibility

Job description

Radisson Hotel Group is seeking a Reservations Coordinator in Cape Town, Western Cape, South Africa. You will convert inquiries into bookings, upsell services, and ensure a seamless guest journey with precision and a customer-centric approach.

Join a team that values excellence, togetherness, and a passion for memorable experiences, while contributing to the growth and success of our reservations operation at this iconic hotel brand.