Senior In-bound Reservations Consultant

Pro Talent; Kloof; Hybrid; ZAR 357,000 - 424,000; Full time

Benefits offered by this job

Hybrid or remote working

Professional growth

Competitive salary 32k–38k ZAR

Job summary

Pro Talent is seeking a Senior Inbound Reservations Consultant in Durban (Kloof) to enhance customer experience by efficiently managing reservations and upholding high service standards. The role focuses on handling inbound inquiries with a customer-centric approach and ensuring smooth booking processes.

Applicants should have 5+ years in reservations with inbound Africa experience, strong planning, and excellent communication skills.

Qualifications

• Minimum of 5 years’ experience in reservations with inbound experience in Africa (Botswana / Zimbabwe) and South Africa.
• Strong planning skills and the ability to meet deadlines consistently.
• Excellent communication and interpersonal abilities.
• TOURPLAN experience preferable.

Responsibilities

• Handle inbound reservation inquiries with professionalism and a customer-centric approach
• Ensure smooth booking processes, adhering to company standards and deadlines
• Collaborate with other departments to optimize reservation management and service delivery
• Maintain detailed and accurate reservation records to support operational efficiency

Skills

Inbound reservations experience

Strong planning skills

Excellent communication

Tools

Tourplan

Job description

Join a dynamic team within the hospitality and tourism industry, where a collaborative work environment and a commitment to excellence define our culture. Our client, a leading organization in Durban (Kloof), is seeking a seasoned Senior In-bound Reservations Consultant to help elevate their customer experience by managing reservations efficiently and maintaining high standards of service.

Where You’ll Make an Impact:

• Handle inbound reservation inquiries with professionalism and a customer-centric approach

• Ensure smooth booking processes, adhering to company standards and deadlines

• Collaborate with other departments to optimize reservation management and service delivery

• Maintain detailed and accurate reservation records to support operational efficiency

Requirements:

• Minimum of 5 years’ experience in reservations with INBOUND experience in Africa (Botswana / Zimbabwe) and South Africa

• Strong planning skills and the ability to meet deadlines consistently

• Excellent communication and interpersonal abilities

• TOURPLAN experience preferable

What We’ll Give You:

• Competitive salary ranging from R32,000 to R38,000 per month (Cost to Company)

• Opportunities for professional growth within a supportive team

• A hybrid or remote working model offering flexibility and work-life balance