Reservations Consultant

Career Custodians; Knysna; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Village N Life in Knysna is seeking a dedicated Reservations Consultant to join our team, delivering memorable guest experiences. You will handle calls, reservations and quotations across Village n Life properties, offering personalised recommendations and seamless service.

Responsibilities include promoting and selling Village n Life products, maintaining expert knowledge of all linked entities, and ensuring high standards of customer care through clear communication and professional

Qualifications

• Grade 12 certificate is required.
• OPERA experience (2 years) preferred.
• At least 2 years in Reservations / Groups reservations.
• Excellent communication skills and a customer-focused approach.
• Tourism/Hotel qualification is advantageous.

Responsibilities

• Handle calls, reservations and quotations for properties.
• Provide personalised travel recommendations and tailor experiences.
• Promote and sell Village n Life products and services.
• Maintain high level of product knowledge across the Village n Life properties.

Skills

Customer service

Communication skills

Sales skills

Reservations experience

Education

Grade 12 certificate

Tourism/Hotel qualification

Tools

OPERA

Job description

About us:

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

What We're Looking For:

Pezula Nature Reserve is a luxurious haven located in Knysna, South Africa. Renowned for its pristine landscapes, indigenous forests, and breathtaking views of the Indian Ocean, the retreat offers a serene and immersive experience with nature. With high-end accommodations and world-class amenities, it stands out as a sought-after destination for those seeking tranquility and indulgence. We are currently looking for a skilled Travel Consultant to join our team, someone who can help our guests plan unforgettable experiences at this exquisite retreat, ensuring their stay is both relaxing and memorable.

What Is Required:

As the reservations consultant, you’ll be the go-to expert for clients seeking unforgettable travel experiences. Your primary role is to understand clients' travel preferences, provide personalised recommendations to tours and activities within the area. You will be responsible for delivering exceptional service, ensuring every travel experience is seamless and tailored to meet individual needs. As the reservations consultant you will be responsible for the promotion and selling of Village n Life products and services. As the reservations consultant you will be expected to maintain a high level if product and service knowledge about all entities linked to the Village n Life group.

As the Reservations Consultant you are responsible for all calls, reservations and quotations for all properties within the Village & Life portfolio through the Travel Support Channel platform.

Minimum Requirements:

• Grade 12 certificate
• Tourism / Hotel qualification advantageous
• 2 years of OPERA experience
• At least 2 years in Reservations / Groups reservation
• Maintain high standard of customer service through excellent communications skills

Ready to Join? If you're ready to take your career to new heights and be part of something truly special, we want to hear from you!

Due to the large number of CV's received, only candidates that meet the minimum requirements will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.