Senior Inbound Consultant

Craven Cottage CC; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Craven Cottage CC in Cape Town is seeking a skilled bookings coordinator to deliver personalised travel services for all bookings, whether directly or in a back-up role.

You will handle trade enquiries efficiently, respond quickly, and provide quotes. You will use TourPlan/TMIS and manage guest CRM data to maximise occupancy and revenue, liaising with Product Management for best-in-class guest services.

Qualifications

• Matric certificate required.
• Fluent in English (written and spoken).
• 3–5 years in travel/related environment.
• Ability to work quickly and accurately under pressure.
• Team-oriented with willingness to share information.

Responsibilities

• Offer a personalised booking service for all bookings whether direct or in back-up role.
• Respond to trade enquiries efficiently and timeously.
• Communicate with clients, offering quick turnaround times and a professional service.
• Respond to all product queries or concerns relating to bookings.
• Provide availability and costs/quotes for bookings.
• Make reservations using TourPlan / TMIS.
• Manage booking status throughout the reservation process – quote, cancelled, provisional, confirmed and invoiced.
• Obtain and capture guest CRM and booking information onto TourPlan for camps.
• Liaise with Product Management to ensure best possible services to guests.
• Provide lodge information and related documentation – WETU itineraries, pre-tour & departure info.
• Manage yield to maximise occupancy and rate achieved.
• Convert sales by offering fast responses, alternative dates/products, and approved discounts where needed.
• Gain knowledge of all products to add value for clients.
• Standby and emergency duty on a rotational basis including after hours.

Skills

Fluent English

IT savvy

TourPlan knowledge

Communication skills

Sales driven

Travel industry exp

Education

Matric Certificate

Tertiary certificate in travel field

Tools

TourPlan

TMIS

CRM software

Job description

Duties:

• Offer a personalised booking service for all bookings whether directly or in back-up role.
• Responding to trade enquiries efficiently and timeously.
• Communication with clients, offering quick turnaround times and a professional service.
• Responding to all product queries or concerns relating to bookings.
• Providing availability and costs / quotes for bookings.
• Making reservations using TourPlan / TMIS.
• Managing booking status throughout the reservation process – quote, cancelled, provisional, confirmed and invoiced.
• Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
• Liaising with Product Management to ensure best possible services to the guests – in respect of guest information and requirements.
• Providing lodge information and relating documentation to clients where appropriate – WETU itineraries / pre-tour & departure information.
• Managing yield to ensure that we maximise occupancy and the rate achieved.
• Convert sales by offering excellent response times, providing alternative dates / products, offering approved discounts where budget is a constraint.
• Gain knowledge of all products so you can add value to clients.
• Standby and emergency duty will be on a rotational basis including after hours.

Requirements:

• Matric Certificate.
• Tertiary certificate in travel related field desirable.
• At least 3-5 years relevant experience in a similar environment.
• Fluent in speaking and writing in the English language.
• Ability to adapt to a dynamic work environment and support different teams when needed.
• Ability to work fast and accurately.
• Service and detail orientated.
• Shows empathy, care and understanding when dealing with clients.
• Good interpersonal skills.
• Willingness/ability to share information.
• Ability to multitask and work under pressure.
• Sales driven.
• IT savvy.
• Be driven by self-motivation and the company values.
• Self-starter with a natural curiosity about travel, strong desire to learn.
• TourPlan system knowledge
• Local and international travel industry (inbound market) experience
• Product knowledge: Botswana, Namibia and South Africa.