Reservations Administrator: Opera PMS Expert & Guest Pro

JVR Software; Cape Town; In loco; ZAR 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

JVR Software in Cape Town is seeking an experienced Reservations Administrator to support the Reservations and Groups departments in a fast-paced 4- to 5-star hotel environment. You will manage bookings, perform quality checks and update Opera PMS records.

Candidates should have at least 2 years in a similar reservations administration role, with proficiency in Opera PMS and Microsoft Office, and excellent English communication.

Competenze

• Relevant Hospitality qualification preferred.
• Minimum 2 years of experience in a similar reservations administration role within a 4- or 5-star hotel environment.
• Proficiency in Opera PMS is essential.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong understanding of hotel reservations procedures and administration.
• Excellent attention to detail and operational efficiency.
• Strong administrative, planning and organisational skills.
• Experience with booking adjustments, refunds and deposit administration advantageous.
• Sound financial understanding and ability to work accurately with payments and reconciliations.
• Excellent written and verbal communication skills in English.
• Professional telephone and email etiquette.
• Strong interpersonal skills with a professional, friendly and approachable manner.
• Ability to prioritise workloads, manage multiple tasks and meet deadlines.
• Proactive problem-solving skills with the ability to identify and resolve administrative discrepancies.
• Strong guest service skills and a commitment to maintaining high service standards.
• Ability to work independently and collaboratively within a team.
• Ability to perform effectively in a fast-paced, high-volume hotel environment.
• High level of accountability, reliability and attention to detail.
• Flexibility to work shifts, weekends and public holidays according to operational requirements.

Mansioni

• Provide administrative support to the Reservations and Groups departments.
• Perform quality control checks on reservations administration to ensure accuracy and compliance with procedures.
• Monitor and manage O-Status bookings in collaboration with the Reservations and Groups teams.
• Prepare and process booking adjustments and refunds, ensuring all supporting documentation and approvals are obtained.
• Monitor outstanding deposit payments and follow up to ensure payments are received before guest arrival.
• Assist with reservations enquiries, allocated emails and daily administrative tasks.
• Provide operational support during busy periods, staff leave and increased booking volumes.
• Maintain accurate reservation records, guest information and supporting documentation on Opera PMS.
• Ensure all administrative tasks are completed within required turnaround times.
• Maintain and update departmental Standard Operating Procedures (SOPs).
• Ensure compliance with established reservations policies, procedures and service standards.
• Identify administrative discrepancies and resolve issues promptly and accurately.
• Assist with improving departmental processes, efficiency and administrative accuracy.
• Coordinate with Reservations, Groups and other hotel departments to ensure seamless communication.
• Manage allocated workloads effectively to support departmental productivity and service delivery.
• Maintain confidentiality and accuracy when handling guest information and financial transactions.
• Perform additional administrative and operational duties as required.

Conoscenze

Attention to detail

Administrative skills

Organisational skills

Time management

Multitasking

Communication skills

Problem solving

Interpersonal skills

Teamwork

Formazione

Relevant Hospitality qualification

Strumenti

Opera PMS

Microsoft Office

Excel

Outlook

Descrizione del lavoro

JVR Software in Cape Town is seeking an experienced Reservations Administrator to support the Reservations and Groups departments in a fast-paced 4- to 5-star hotel environment. You will manage bookings, perform quality checks and update Opera PMS records.

Candidates should have at least 2 years in a similar reservations administration role, with proficiency in Opera PMS and Microsoft Office, and excellent English communication.