Reservationist (Leisure) - Luxury Boutique Hotel

HotelJobs; Pretoria; On-site; ZAR 180,000 - 280,000; Full time

Job summary

HotelJobs is seeking an experienced Leisure Reservationist for a Luxury Boutique Hotel & Spa in Pretoria. The role centers on coordinating multi-department itineraries to blend luxury accommodation, spa packages, fine dining, and estate experiences into a seamless pre-arrival process.

You will manage inquiries across channels, convert leads, and collaborate with Spa, Food & Beverage, and Housekeeping to meet special requests and dietary preferences, while ensuring data accuracy in the PMS and

Qualifications

• 2–3 years in hotel reservations or leisure coordination within 4–5 star hospitality.
• Experience with Opera or Protel PMS.
• Grade 12 or equivalent.
• Valid driver’s license and reliable transport.
• Diploma in Hospitality Management or Tourism preferred.
• Spa/wellness booking platform experience preferred.
• High-touch guest liaison and luxury sales experience.
• Strong data accuracy and discretion for guest information.

Responsibilities

• Manage full lifecycle of leisure inquiries across phone, email, and digital channels with a welcoming first impression.
• Convert qualified leads into bookings using product knowledge and upsell opportunities.
• Construct and verify detailed guest itineraries with Spa, F&B, and Housekeeping teams.
• Capture and maintain guest data in the PMS in line with POPIA.
• Generate, audit, and distribute daily and future arrival reports.
• Follow up on quotations and tentative bookings to maximize occupancy and revenue.

Skills

Hospitality experience

Leisure coordination

Guest liaison

PMS usage

Upselling luxury experiences

Education

Grade 12

Diploma in Hospitality Management

Diploma in Tourism

Tools

Opera

Protel

PMS systems

Job description

A Luxury Boutique Hotel & Spa requires an experienced Leisure Reservationist for their award winning property. The key focus will be a flawless coordination of multi-departmental guest itineraries, blending luxury accommodation, spa packages, fine dining, curated estate experiences into a seamless pre-arrival process.

Key Responsibilities

• Manage the full lifecycle of leisure inquiries across telephonic, email, and digital channels, ensuring a sophisticated and welcoming first impression.
• Convert qualified leads into confirmed bookings through expert product knowledge, tailored descriptions, and the proactive promotion of room upgrades, extended stays, and estate experiences.
• Construct and verify detailed guest itineraries, collaborating daily with the Spa, Food & Beverage, and Housekeeping teams to ensure special requirements and dietary preferences are seamlessly executed.
• Capture and maintain accurate guest data within the Property Management System (PMS), adhering strictly to hotel policies and POPIA compliance standards.
• Generate; audit, and distribute daily and future arrival reports to support operational planning and revenue forecasting.
• Conduct structured follow-ups on outstanding quotations and tentative bookings to maximize property occupancy and yield.

Minimum Requirements

• 2 to 3 years of hotel reservations or leisure coordination experience within a verified 4-star or 5-star hospitality environment.
• Direct operational proficiency utilising industry-standard Property Management Systems, specifically Opera, Protel, or a recognized luxury enterprise equivalent.
• Grade 12 (National Senior Certificate) or equivalent.
• A valid driver's license and independent, reliable transport.

Preferred Attributes

• A tertiary diploma or qualification in Hospitality Management or Tourism.
• Specialized experience managing wellness or spa-specific booking platforms.
• A proven track record in high-touch guest liaison and luxury sales conversion.

Essential Behavioral Capabilities

• An innate hospitality mindset characterized by a warm, empathetic tone and a polished professional demeanour.
• Exceptional administrative competence with absolute attention to detail in data capture and itinerary scheduling.
• High emotional intelligence and composure when navigating high-volume booking periods or complex guest requests.
• Absolute discretion and integrity when handling confidential guest information.