Leisure Reservationist | Gauteng

HospitalityandOutdoor; Gauteng; On-site; ZAR 147,000 - 176,000; Full time

Job summary

Hospitality and Outdoor in Gauteng invites a dedicated Leisure Reservationist to join a prestigious 4-star wine estate. You will be the central contact for all leisure reservations, guiding guests from enquiry to stay, coordinating accommodations, spa, dining and special experiences.

Ideal candidates have 2–3 years in hotel reservations, strong communication and sales skills, and familiarity with Opera or Protel.

Qualifications

• Minimum 2–3 years’ experience in hotel reservations or leisure coordination.
• Experience in an upmarket or luxury hospitality environment.
• Spa or wellness reservation experience advantageous.
• Excellent verbal and written communication skills.
• Strong guest liaison, relationship-building and sales conversion abilities.
• Knowledge of spa, dining, events and leisure package coordination.

Responsibilities

• Manage all leisure reservations and guest enquiries.
• Convert enquiries into confirmed bookings through proactive selling.
• Coordinate accommodation, spa, dining and leisure experiences.
• Assist with planning and managing guest itineraries.
• Promote estate facilities, packages and special offers.
• Deliver personalised guest communication and service.
• Maintain accurate reservation records and guest information.
• Collaborate with operational departments to ensure seamless guest experiences.
• Support occupancy targets and revenue optimisation initiatives.
• Uphold luxury hospitality standards and service excellence.

Skills

Guest liaison

Sales conversion

Communication

Administrative skills

MS Office

Education

Matric / NSC

Hospitality Diploma preferred

Tools

Opera

Protel

CRM systems

Online booking platforms

Job description

Leisure Reservationist | Gauteng

Hospitality and Outdoor

Starting Date: November 2026

Establishment: Wine Estate

Location: Gauteng

Salary: R14 500 per month (Depending on Experience)

Position: Guest-focused Leisure Reservationist at a prestigious 4-star wine estate in Gauteng.

We are seeking a professional and guest-focused individual to join our hospitality team as a central point of contact for all leisure reservations, ensuring exceptional service from enquiry to completion of their stay or leisure experience.

Key responsibilities include coordinating accommodation bookings, spa treatments, dining reservations, special events, picnics, and day packages, while creating personalised experiences that enhance guest satisfaction and loyalty. Working closely with the Leisure Supervisor and Reservations Manager, you will contribute to revenue growth through service excellence, proactive sales, and effective guest engagement.

Job Requirements

• Minimum 2-3 years’ experience in hotel reservations and/or leisure coordination.
• Experience within an upmarket or luxury hospitality environment.
• Spa or wellness reservation experience advantageous.
• Strong guest liaison, relationship-building and sales conversion skills.
• Advanced understanding of hospitality reservations and leisure operations.
• Knowledge of spa, dining, events and leisure package coordination.
• Experience with Opera, Protel or equivalent Property Management Systems.
• Familiarity with online booking platforms and CRM systems.
• Understanding of revenue optimisation and distribution channels.
• Excellent verbal and written communication skills.
• Professional and courteous telephone etiquette.
• Strong administrative and organisational abilities.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office Suite.
• Matric / National Senior Certificate (Essential).
• Hospitality or Tourism Diploma preferred.
• Valid driver’s license and own reliable transport (Essential).
• Must reside within the Gauteng area and be able to commute daily.

Job Description

• Manage all leisure reservations and guest enquiries.
• Convert enquiries into confirmed bookings through proactive selling.
• Coordinate accommodation, spa, dining and leisure experiences.
• Assist with planning and managing guest itineraries.
• Promote estate facilities, packages and special offers.
• Deliver personalised guest communication and service.
• Maintain accurate reservation records and guest information.
• Collaborate with operational departments to ensure seamless guest experiences.
• Support occupancy targets and revenue optimisation initiatives.
• Uphold luxury hospitality standards and service excellence.