Reservationist

Kendrick Recruitment; Stellenbosch; On-site; ZAR 254,000 - 304,000; Full time

Job summary

Kendrick Recruitment is seeking an organised and service-driven Reservationist to join a prestigious wellness farm in Franschhoek. This opportunity is suited to a hospitality professional with strong administrative abilities, excellent communication skills and a passion for delivering personalised guest experiences within a luxury wellness environment.

You will manage reservations, respond to guest enquiries, and coordinate with departments to ensure high standards of service in a luxury

Qualifications

• Previous experience in a reservations role within luxury hospitality.
• Excellent written and verbal communication skills.
• Strong organisational skills and exceptional attention to detail.
• Proficiency in reservation systems, booking platforms and Microsoft Office.
• A professional telephone manner and a guest-focused approach.
• The ability to multitask, prioritise workloads and work effectively under pressure.
• Strong problem-solving skills and a proactive attitude.
• A genuine interest in wellness, hospitality and delivering exceptional guest experiences.

Responsibilities

• Manage all accommodation reservations from enquiry to booking confirmation.
• Respond promptly to guest enquiries via telephone, email and other channels.
• Provide accurate information on accommodation, rates, availability, and wellness offerings.
• Process bookings, amendments, cancellations and special requests.
• Maintain reservation records and update booking systems.
• Liaise with relevant departments to communicate guest preferences, dietary requirements and special arrangements.
• Assist with managing occupancy levels and maximise booking opportunities.
• Ensure all guest correspondence reflects the property's high standards of service and professionalism.
• Handle guest queries and resolve reservation-related issues efficiently.
• Support the wider hospitality team with administrative duties when required.

Skills

Communication

Organisational skills

Attention to detail

Guest service orientation

Multitasking

Problem solving

Telephone etiquette

Tools

Reservation systems

Booking platforms

Microsoft Office

Job description

Kendrick Recruitment is seeking an organised and service-driven Reservationist to join a prestigious wellness farm in Franschhoek. This opportunity is suited to a hospitality professional with strong administrative abilities, excellent communication skills and a passion for delivering personalised guest experiences within a luxury wellness environment.

Key Responsibilities

• Manage all accommodation reservations, from initial enquiries through to booking confirmations.
• Respond promptly and professionally to guest enquiries via telephone, email and other communication channels.
• Provide accurate information regarding accommodation, rates, availability, wellness offerings and packages.
• Process new bookings, amendments, cancellations and special requests efficiently.
• Maintain accurate reservation records and ensure all booking systems are kept up to date.
• Liaise with relevant departments to communicate guest preferences, dietary requirements and special arrangements.
• Assist with managing occupancy levels and maximising booking opportunities.
• Ensure all guest correspondence reflects the property's high standards of service and professionalism.
• Handle guest queries and resolve reservation-related issues efficiently.
• Support the wider hospitality team with administrative duties when required.

Requirements

• Previous experience in a reservations role within luxury hospitality, a hotel, lodge or boutique property.
• Excellent written and verbal communication skills.
• Strong organisational skills and exceptional attention to detail.
• Proficiency in reservation systems, booking platforms and Microsoft Office.
• A professional telephone manner and a guest-focused approach.
• The ability to multitask, prioritise workloads and work effectively under pressure.
• Strong problem-solving skills and a proactive attitude.
• A genuine interest in wellness, hospitality and delivering exceptional guest experiences.

Salary: R25,000 per month

Property Type: Luxury Wellness Farm