Reservationist | Hotels and Apartments | Cape Town

Career Growth Hospitality Recruitment & Training; Milnerton; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

Career Growth Hospitality Recruitment is seeking a Reservationist to manage hotel and apartment bookings in Cape Town, ensuring smooth pre-arrival experiences and maximising revenue opportunities.

You will handle enquiries, process payments, and liaise with Front Office and property teams with a professional, guest-centred approach. Hotel reservations or Front Office experience is essential.

Qualifikationen

• Minimum of one year’s hotel reservations or Front Office experience.
• Experience using Opera PMS.
• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.
• Professional, guest-focused approach.
• Hotel School qualification would be an advantage.

Aufgaben

• Handle reservation enquiries and bookings across direct and online channels, including extranets.
• Follow up on enquiries and provisional bookings to secure confirmed reservations.
• Process advance deposits and follow up on outstanding payments.
• Prepare arrival lists and communicate booking details and guest requirements to Front Office.
• Monitor monthly long-stay apartment accounts.
• Follow up on and reconcile Post Master balances daily.
• Review duplicate reservations and monitor availability to make the best use of room inventory.
• Maintain accurate booking records and build positive relationships with guests, agents and colleagues.

Kenntnisse

Communication

Attention to detail

Guest service

Time management

Ausbildung

Hotel school qualification

Tools

Opera PMS

Microsoft Office

Jobbeschreibung

Salary: Market Related

Career Growth Hospitality Recruitment is looking for a Reservationist to join our client’s accommodation portfolio in Cape Town, handling bookings across hotels and apartments.

This role would suit someone with hotel reservations or Front Office experience, strong administration skills and a friendly, professional approach to guest communication. You will manage enquiries and bookings, follow up on payments and work closely with property teams to ensure a smooth pre-arrival experience while maximising booking opportunities.

Key Responsibilities

• Handle reservation enquiries and bookings across direct and online channels, including extranets.
• Follow up on enquiries and provisional bookings to secure confirmed reservations.
• Process advance deposits and follow up on outstanding payments.
• Prepare arrival lists and communicate booking details and guest requirements to Front Office.
• Monitor monthly long-stay apartment accounts.
• Follow up on and reconcile Post Master balances daily.
• Review duplicate reservations and monitor availability to make the best use of room inventory.
• Maintain accurate booking records and build positive relationships with guests, agents and colleagues.

Requirements

• A minimum of one year’s hotel reservations or Front Office experience.
• Experience using Opera PMS.
• Proficiency in Microsoft Office.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to manage tasks promptly and accurately.
• A professional, guest-focused approach and personal integrity.
• A Hotel School qualification would be an advantage.