Reservationist

African Echoes Recruitment; Gauteng; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

After-hours standby

Job summary

African Echoes Recruitment is seeking an experienced Reservationist for a luxury 5-star Big 5 game lodge based in Rivonia, Gauteng. The role supports the Head Office in managing reservations, guest enquiries and booking administration with a focus on professional guest communication.

You will handle direct inquiries, travel-agent and DMC requests, maintain rates and availability, and ensure accurate guest records while coordinating with lodge teams.

Qualifications

• Previous reservations experience in luxury lodge, hotel or hospitality.
• Strong knowledge of reservations procedures and booking administration.
• Strong reservations-system experience.
• Excellent telephone and email communication skills.
• Strong attention to detail and accuracy.
• Strong sales and commercial awareness.
• Excellent guest service and interpersonal skills.
• Good organisational and time-management skills.
• Ability to work independently and as part of a team.
• Professional, reliable and able to work under pressure.
• Ability to participate in rotational after-hours standby from home.

Responsibilities

• Manage direct, travel-agent and DMC enquiries from quotation through to booking confirmation.
• Process new bookings, amendments and cancellations.
• Maintain accurate rates, availability, booking records and guest information.
• Calculate quotations, commissions, deposits and outstanding balances accurately.
• Manage provisional bookings and follow-ups.
• Communicate professionally with guests, agents and DMCs.
• Coordinate with lodge teams to ensure accurate guest handovers.
• Ensure guest information and special requests are accurately recorded.
• Maintain professional relationships with guests and trade partners.
• Provide accurate reporting on booking activity and outstanding enquiries.
• Participate in rotational after-hours standby duty from home telephonically.

Skills

Reservations experience

Booking administration

Communication skills

Attention to detail

Sales and commercial awareness

Guest service

Organisational skills

Teamwork / independent work

Reliability under pressure

Standby rotation from home

Tools

Reservations system

Job description

A 5-star Big 5 luxury game lodge is seeking an experienced Reservationist to join their Head Office team in Rivonia.

The successful candidate will be responsible for managing reservations, guest enquiries and booking administration while ensuring professional and efficient communication with guests, travel agents and DMCs.

REQUIREMENTS

• Previous reservations experience within a luxury lodge, hotel or hospitality environment
• Strong knowledge of reservations procedures and booking administration
• Strong reservations-system experience
• Excellent telephone and email communication skills
• Strong attention to detail and accuracy
• Strong sales and commercial awareness
• Excellent guest service and interpersonal skills
• Good organisational and time-management skills
• Ability to work independently and as part of a team
• Professional, reliable and able to work under pressure
• Ability to participate in rotational after-hours standby from home

KEY RESPONSIBILITIES

• Manage direct, travel-agent and DMC enquiries from quotation through to booking confirmation
• Process new bookings, amendments and cancellations
• Maintain accurate rates, availability, booking records and guest information
• Calculate quotations, commissions, deposits and outstanding balances accurately
• Manage provisional bookings and follow-ups
• Communicate professionally with guests, agents and DMCs
• Coordinate with lodge teams to ensure accurate guest handovers
• Ensure guest information and special requests are accurately recorded
• Maintain professional relationships with guests and trade partners
• Provide accurate reporting on booking activity and outstanding enquiries
• Participate in rotational after-hours standby duty from home telephonically

PACKAGE

• Salary: R20,000 – R25,000 per month, depending on experience
• Rotational after-hours standby duty from home telephonically

LOCATION

Rivonia – Gauteng