Reputation Analyst (SA)

The Recruiter; South Africa; À distance; ZAR 89 000 - 134 000; Temps partiel

Avantages offerts par ce poste

Competitive package

Résumé du poste

The Recruiter is seeking a detail‑oriented Reputation Analyst for a remote, part‑time role (~20 hours/week). You will track online results, classify sentiment, and help validate software that automates judgments, reporting findings to the development team.

Responsibilities include auditing SERP outputs, flagging discrepancies, and maintaining client trackers with timely, auditable data. Strong communication and QA/data‑validation experience are prized.

Qualifications

• Knowledge of reputation reporting with sentiment and trends.
• Comfort running manual searches and using AI assistants.
• Proficient in spreadsheets with structured data.
• Ability to liaise between technical and non-technical teams.
• QA, software testing, or data-validation experience.
• Background in reputation management, PR or communications, trust & safety, content moderation, or search/SEO.
• Familiarity with how search results, personalization, and ranking work.
• Relentless attention to detail.
• Strong judgment about sentiment.

Responsabilités

• Validate software output against manual search captures and sentiment classifications.
• Compare software's SERP output against manual results, quantify agreement and document discrepancies.
• Classify sentiment of each result URL by hand and identify disagreements with the software.
• Analyze root causes of disagreements and determine materiality for quality reporting.
• Act as a liaison between fulfillment and development teams, translating reporting needs into criteria.
• Update client reputation trackers, flag movements, and deliver verified reporting data.
• Classify client search results with consistent judgment about reputation impact.
• Conduct initial search audits for new clients and set up trackers.
• Assess how AI assistants describe clients and measure month-over-month changes.

Connaissances

Reputation reporting

Sentiment analysis

Manual searches

AI tools

Spreadsheets

Cross-team liaison

Outils

ChatGPT

Perplexity

Gemini

Data validation

Description du poste

This role is with an online reputation management agency that helps clients address unflattering search results such as negative reviews, lawsuit write-ups, or unfavorable articles. The agency focuses on tracking what ranks for client names and classifying results as helpful or harmful.

Role Summary

The Reputation Analyst will be responsible for tracking online search results, classifying their sentiment (positive, negative, neutral), and ensuring the accuracy of newly developed software designed to automate these judgments. This role involves extensive software validation, discrepancy analysis, and clear communication with the development team.

Key Responsibilities

• Validate software output against manual search captures and sentiment classifications.
• Compare software's search engine results page (SERP) output against manual results, quantifying agreement and documenting discrepancies.
• Classify the sentiment of each result URL by hand and pinpoint disagreements with the software's classification.
• Analyze root causes of disagreements and determine their materiality to report quality.
• Act as a liaison between fulfillment and development teams, translating reporting needs into technical criteria and providing clear feedback.
• Update client reputation trackers, proactively flag concerning movements, and deliver verified reporting data.
• Classify client search results with consistent judgment about reputation impact.
• Conduct initial search audits for new clients and set up their trackers.
• Assess how AI assistants describe clients and measure month-over-month changes.

Required Qualifications

• Knowledge of reputation reporting, including positions, sentiment, and month-over-month changes.
• Comfort running manual searches and using AI assistants (ChatGPT, Perplexity, Gemini).
• Proficiency with spreadsheets and maintaining structured, auditable data.
• Ability to act as a liaison between technical development and non-technical fulfillment teams.

Preferred Skills

• QA, software testing, or data-validation experience.
• Background in reputation management, PR or communications, trust & safety, content moderation, or search/SEO.
• Familiarity with how search results, personalization, and ranking work.

Soft Skills & Attributes

• Relentless attention to detail
• Strong judgment about sentiment

Compensation

Competitive package

Location & Work Arrangement

Remote, part-time (~20 hours/week with potential for growth).