Repairs Workshop Manager

Acdc Dynamics South Africa; South Africa; On-site; ZAR 360,000 - 720,000; Full time

Job summary

ACDC Dynamics South Africa is seeking a skilled Workshop Repairs Manager to oversee the daily operations of our repairs workshop at the Longmeadow head office. You will ensure safe, efficient, and high-quality repair of electrical products and equipment while leading the workshop team.

The role focuses on achieving turnaround targets, maintaining service standards, implementing SOPs, and providing technical support within a busy electrical wholesale operation.

Qualifications

• Experience in managing a repairs workshop.
• Ability to lead and develop a workshop team.
• Strong focus on quality, safety and compliance.

Responsibilities

• Plan, organize and supervise all workshop repair activities.
• Ensure timely diagnosis, repair and testing of electrical equipment.
• Monitor workflow to meet turnaround time targets.
• Implement and maintain SOPs and quality standards.
• Lead, train, and mentor workshop technicians and staff.
• Coordinate procurement of tools, parts and consumables.
• Maintain records of repairs and generate reports on performance.

Skills

Workshop management

Team leadership

Quality control

Health and safety

Tools

ERP systems

Job description

ACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for a highly skilled and experienced Workshop Repairs Manager to join our driven Team, based at our Head Office in Longmeadow.

Job Purpose

To oversee and manage the daily operations of the repairs workshop, ensuring efficient, safe, and high-quality repair of electrical products and equipment. The role is responsible for leading the workshop team, maintaining service standards, optimizing turnaround times, and supporting the overall business objectives of the electrical wholesale operation.

Key Responsibilities

Workshop Operations Management

• Plan, organize, and supervise all workshop repair activities.
• Ensure timely diagnosis, repair, and testing of electrical equipment.
• Monitor workflow to meet turnaround time targets and customer expectations.
• Implement and maintain standard operating procedures (SOPs).

Team Leadership & Development

• Manage, train, and mentor workshop technicians and support staff.
• Allocate tasks and monitor team performance.
• Conduct performance reviews and identify training needs.
• Promote a culture of accountability, teamwork, and continuous improvement.

Quality Control & Compliance

• Ensure all repairs meet quality standards and manufacturer specifications.
• Enforce health and safety regulations and company policies.
• Maintain compliance with relevant electrical and safety standards.
• Conduct final inspections and approvals on completed repairs.

Customer Service & Stakeholder Engagement

• Liaise with internal sales teams and customers regarding repair status and technical queries.
• Handle escalations, complaints, and warranty claims professionally.
• Provide technical support and recommendations when required.

Inventory & Resource Management

• Manage spare parts inventory and ensure availability of critical components.
• Coordinate procurement of tools, equipment, and consumables.
• Monitor and control workshop expenses and budgets.

Reporting & Administration

• Maintain accurate records of repairs, service reports, and job tracking.
• Prepare regular reports on workshop performance (e.g., turnaround time, productivity, costs).
• Use ERP or workshop management systems effectively.