Workshop Manager

Staff Solutions; Pinetown; Vor Ort; ZAR 420.000 - 660.000; Vollzeit

Zusammenfassung

Staff Solutions in KwaZulu-Natal is seeking a Workshop Manager to lead daily operations, drive efficiency, and ensure quality across service, parts, and customer care.

You will manage staff, optimise WIP, coordinate with Parts and Warranty, uphold health, safety and dealer standards, and develop service sales. A Diesel Mechanic background and Code 14 license are essential, with at least five years in a similar role.

Qualifikationen

• Matric is required.
• Minimum of 5 years’ experience in a similar role.
• Diesel Mechanic Certificate is required.
• Code 14 driver’s licence is required.

Aufgaben

• Manage and plan daily workshop operations and address deviations.
• Lead, motivate and manage workshop staff, technicians and service sales.
• Establish daily planning routines and follow-up on WIP and parts availability.
• Conduct regular meetings with workshop staff and technicians.
• Ensure compliance with Dealer Operating Standards and safety requirements.
• Create and manage work schedules and shift planning.
• Coordinate spare parts, warranty procedures, and technical support.

Kenntnisse

Strong planning

Leadership

Team management

Interpersonal skills

Ausbildung

Matric

Diesel Mechanic Certificate

Code 14 driver’s licence

Jobbeschreibung

Job Description

Workshop Management & Operations

• Manage and plan the daily operations of the workshop, identifying deviations and implementing corrective actions.
• Lead, motivate, and manage workshop staff, technicians, and service sales personnel.
• Establish routines for daily planning and follow-up meetings on WIP and parts availability.
• Conduct regular meetings with workshop staff and technicians.
• Minimise work-in-progress (WIP) to below 50 open job cards and maximise hours sold.
• Develop, implement, and monitor standards and routines, maintaining high levels of cleanliness and organisation in the workshop.
• Monitor the condition of workshop tools and equipment, arranging for purchase, repair, and calibration as required.
• Monitor deviations, initiate corrective actions, and elevate issues when necessary.
• Promote and ensure compliance with Dealer Operating Standards to maintain consistent quality across all business areas.
• Manage workshop facilities and HSE in collaboration with the Safety Officer, safety staff, and safety committee.
• Create and manage working time schedules and shift planning.

Spare Parts, Warranty & Technical Support

• Coordinate spare parts activities with the Parts Manager to ensure parts availability.
• Ensure service exchange and warranty procedures are adhered to.
• Assist workshop foreman, personnel, and customers with technical issues.
• Oversee internal, warranty, onsite workshop activities, and staff support.

Customer Relations & Service Delivery

• Develop and manage customer relationships, ensuring current and future customer needs are met.
• Build and maintain effective relationships with customer representatives.
• Monitor and manage customer complaints, handling major or complex issues.
• Participate in meetings with key customers when required.

Sales & Business Development

• Increase workshop service solution sales by developing, maintaining, and communicating the service portfolio aligned to customer needs.
• Market and communicate service solutions to existing and potential customers.
• Coordinate and follow up on service salesman activities where required by the reporting line.
• Monitor workshop pricing and discounts to ensure alignment with approved levels.

Reporting, Financial & Performance Management

• Attend to daily workshop reporting, including WIP, efficiency, productivity, debtors, and creditors.
• Follow up on workshop budgets, operational targets, and financial results, implementing corrective measures to achieve targets.
• Manage and analyse workshop running costs and expenditure budgets.
• Set, monitor, maintain, and report on key performance indicators (KPIs).

Continuous Improvement & Compliance

• Manage and maintain applicable licenses required for workshop operations and monitor regulatory developments.
• Analyse current standards to identify improvement opportunities.
• Proactively initiate and implement continuous improvement activities to achieve workshop objectives.
• Cooperate with internal departments and distributors to develop and align service strategies, portfolios, and solutions.
• Foster a team-based culture with open communication to achieve shared business objectives.

Minimum Requirements

• Matric
• Minimum of 5 years’ experience in a similar role
• Diesel Mechanic Certificate
• Code 14 driver’s licence

Personal Attributes

• Strong planning, leadership, and team management skills
• Team player with strong interpersonal abilities
• Confident and proactive approach with the ability to anticipate issues and requirements
• Ability to read and write in English