Technical Administrator

Pollock & Associates; Cape Town; On-site; ZAR 180,000 - 230,000; Full time

Job summary

Pollock & Associates is seeking a Technical Administrator to run its repair workshop administration. Reporting to the Technical Manager, you will track every repair from booking in to delivery and keep the spares storeroom in order.

You will handle quotes from technician job cards, follow up on purchase orders and invoicing, manage spares orders, stock transfers and supplier warranties, and ensure accurate cycle counts.

Qualifications

• Matric with strong English literacy and numeracy.
• 1–2 years' customer service experience; workshop or spares exposure is a plus.
• Own reliable transport.
• You follow up before the customer has to ask.

Responsibilities

• Tracking workshop repairs and updating customers on progress.
• Quotes from Technician job cards, purchase order follow-up and invoicing.
• The spares storeroom, issuing parts and cycle counts.
• Spares orders, branch stock transfers and supplier warranties.

Skills

Customer service

English literacy

Numeracy

Follow-up

Multitasking

Education

Matric (Grade 12)

Tools

Syspro

MS Word

MS Excel

Job description

Like knowing exactly where every repair, quote and spare part stands? Here, that is the job.

A national technical services organisation needs a Technical Administrator to run its repair workshop administration. Reporting to the Technical Manager, you will track every repair from booking in to delivery and keep the spares storeroom in order.

What you will own

• Tracking workshop repairs and updating customers on progress
• Quotes from Technician job cards, purchase order follow-up and invoicing
• The spares storeroom, issuing parts and cycle counts
• Spares orders, branch stock transfers and supplier warranties

What you bring

• Matric (Grade 12) with strong English literacy and numeracy
• 1 to 2 years' customer service experience; workshop or spares exposure is a plus
• Own reliable transport
• You follow up before the customer has to ask
• You keep several jobs moving without losing one

Your technical toolkit

• MS Word and Excel
• Syspro or another accounting system (advantageous)
• Job cards, quotations, stock control and SLA tracking

Ready to keep the workshop moving?