Repairs Coordinator

Major Tech; Johannesburg; On-site; ZAR 190,000 - 234,000; Full time

Benefits offered by this job

50% Medical Aid

Group Life Cover

Job summary

Major Tech in Johannesburg is seeking a details-focused Repairs Coordinator to manage the end-to-end repair process for customer and branch requests.

You will book in repairs, track progress, prepare quotations, liaise with the Workshop and suppliers, and provide regular updates while maintaining accurate repair records. The role requires strong administrative skills and the ability to juggle multiple repairs with tight turnaround times.

Qualifications

• Grade 12 / Matric required.
• Relevant qualification in Administration, Operations or Customer Service advantageous.
• Computer literacy including Microsoft Office.

Responsibilities

• Booking in and registering all professional repairs from customers/branches.
• Coordinating repairs from receipt to completion and return.
• Liaising with Workshop regarding evaluations, progress and completion dates.
• Preparing and sending repair quotations to customers/branches.
• Following up on quotations and obtaining approvals.
• Maintaining repair schedule and monitoring outstanding repairs.
• Handling customer/branch queries regarding repairs, quotations and turnaround times.
• Coordinating movement of repairs between branches, Workshop, suppliers and service providers.
• Coordinating calibration of instruments and monitoring return dates.
• Ensuring completed repairs are invoiced and dispatched.
• Preparing reports on repairs, quotations and outstanding work.
• Assisting with Workshop stock takes and re-orders.
• Coordinating certification/documentation for Intrinsically Safe Instruments.

Skills

Administrative skills

Organisational skills

Communication skills

Customer service

Follow-up

Coordination

Prioritisation

Work under pressure

Problem solving

Independence

Proactive approach

Education

Grade 12 / Matric

Administration/Operations/Customer Service qualification

Tools

Microsoft Office

Job description

REPAIRS COORDINATOR

PURPOSE OF THE POSITION

The Repairs Coordinator is responsible for the effective coordination and administration of the company's repair processes. The position ensures that all professional repairs are accurately booked in, tracked, quoted, followed up and processed through to completion within the required turnaround times.

The Repairs Coordinator serves as an important link between customers, branches, the Workshop, suppliers and external service providers, ensuring that repair-related queries are attended to promptly and that customers and branches receive regular updates regarding the progress of their repairs.

The role requires strong organisational and administrative skills, attention to detail, effective communication and the ability to manage multiple repair jobs simultaneously.

Duties and Responsibilities

• Booking in and registering all professional repairs received from customers and branches.
• Coordinating and monitoring repairs from receipt through to completion and return.
• Liaising with the Workshop regarding repair evaluations, progress and completion dates.
• Preparing and sending repair quotations to customers and branches.
• Following up on outstanding quotations and obtaining customer/branch approval.
• Maintaining an accurate repair schedule and monitoring outstanding repairs.
• Handling customer and branch queries relating to repairs, quotations and turnaround times.
• Coordinating the movement of repairs between branches, the Workshop, suppliers and external service providers.
• Coordinating instruments sent for calibration and monitoring completion and return dates.
• Ensuring completed repairs are correctly processed for invoicing and dispatch.
• Preparing daily and periodic reports on repairs, quotations and outstanding work.
• Assisting with monthly Workshop stock takes and re-order requests.
• Coordinating certification and documentation for Intrinsically Safe Instruments where required.
• Maintaining accurate repair records and documentation.
• Following up on repairs that have not received approval within the required period and arranging their return where necessary.
• Performing any other duties reasonably required for the effective operation of the Repairs and Workshop function

Qualifications

• Grade 12 / Matric.
• Relevant qualification in Administration, Operations, Customer Service or a related field will be advantageous.
• Computer literacy, including Microsoft Office.

Experience

• 2–3 years’ experience in an administrative or coordination role.
• Experience in a repairs, workshop, technical or service environment will be advantageous.
• Experience dealing with customers and branches.
• Experience with quotations, invoicing and job tracking will be advantageous.

Skills & Competencies

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Good verbal and written communication skills.
• Strong customer service skills.
• Excellent follow-up and coordination skills.
• Ability to prioritise and manage multiple tasks.
• Ability to work under pressure and meet deadlines.
• Good problem-solving skills.
• Ability to work independently and as part of a team.
• Professional, reliable and proactive approach.

Remuneration Package:

• Basic Salary: R 17 000.00
• 50% Medical Aid
• Group Life Cover