Customer Service Coordinator – Electrical Motor Repairs

Professional Resources Partners Pty Ltd; Middelburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Professional Resources Partners Pty Ltd in Middelburg is seeking a customer-focused and technically inclined Customer Service Administrator to join our repair facility team.

You will handle customer enquiries, manage repair documentation, prepare quotations, coordinate purchasing and keep customers informed from the initial repair request through to completion and delivery, while collaborating with workshop, warehouse and internal sales teams.

Qualifications

• Grade 12 / Matric is required.
• 1-2 years' experience in Customer Service, Internal Sales or Administration.
• Experience in electrical motor/engineering environments is advantageous.
• Proficient with Microsoft Office and basic accounting knowledge.

Responsibilities

• Receive and process customer enquiries and repair requests.
• Respond to queries about motor repairs and progress.
• Open, maintain and follow up on repair job cards and documents.
• Prepare quotations and monitor outstanding quotations.
• Keep customers updated on costs and completion dates.
• Coordinate with workshop, warehouse and sales teams to meet timelines.
• Assist with invoicing and ensure documentation is complete.

Skills

Strong customer service

Communication

Organisational skills

Attention to detail

Problem solving

Education

Grade 12 / Matric

Tools

Microsoft Office

Job description

A specialist technical repair facility is seeking a customer-focused and technically inclined Customer Service Administrator to join its team in Middelburg.

The successful candidate will provide customer service and administrative coordination throughout the repair process. This will include handling customer enquiries, managing repair documentation, preparing quotations, coordinating purchasing and keeping customers informed from the initial repair request through to completion and delivery.

The role will suit an individual who is organised, accurate, proactive and able to manage multiple priorities, while maintaining effective communication with customers, suppliers, the workshop, warehouse and internal sales teams.

Key Responsibilities

• Receive and process customer enquiries and repair requests.

• Respond to customer queries regarding motor repairs, job progress and expected turnaround times.

• Open, maintain and follow up on repair job cards and supporting documentation.

• Prepare quotations and monitor outstanding quotations.

• Keep customers updated on repair status, costs and expected completion dates.

• Coordinate with the workshop and repair facility to ensure agreed customer timelines are achieved.

• Identify and purchase parts, materials and components required for repair work.

• Request supplier pricing and process purchase orders.

• Follow up with suppliers regarding outstanding orders and expected delivery dates.

• Monitor back orders and ensure outstanding items are followed up.

• Coordinate with warehouse and dispatch teams regarding parts and completed repair units.

• Assist with the planning and scheduling of repairs and deliveries.

• Maintain accurate customer and job records and ensure system information remains current.

• Provide administrative assistance and reporting support to the repair facility.

• Assist with invoicing and ensure all supporting documentation is complete.

• Handle customer complaints and work towards professional and timely resolution.

• Provide support to the internal and external sales teams when required.

• Participate in relevant meetings and provide updates where necessary.

• Perform general administrative and office-related duties.

Qualifications & Experience

• Grade 12 / Matric.

• 1-2 years' experience in Customer Service, Internal Sales, Administration or a related role.

• Experience within an electrical motor, engineering, repair or technical environment will be advantageous.

• Previous purchasing or procurement exposure will be beneficial.

• Computer literate with good working knowledge of Microsoft Office.

• Basic accounting knowledge.

• Technically minded with an interest in learning about electrical motors and associated products.

Key Requirements

The successful candidate should demonstrate:

• Strong customer service and relationship-building skills.

• Excellent written and verbal English communication.

• Strong administration and organisational capabilities.

• High attention to detail and accuracy.

• Ability to manage pressure, competing priorities and deadlines.

• Proactive follow-up and responsiveness to customer and internal requests.

• Strong interpersonal skills.

• Good judgement and problem-solving ability.

• Willingness to develop technical product knowledge.

• A dependable, ethical and responsible approach to work.

• Ability to collaborate effectively with workshop, warehouse, purchasing and sales teams.

• Consistent focus on delivering a high standard of customer service.

• Own reliable transport to and from the workplace.