Workshop Manager

Red Ember Recruitment (Pty) Ltd; KwaZulu-Natal; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Red Ember Recruitment (Pty) Ltd is recruiting a Workshop Manager for their client in Pinetown. You will oversee daily workshop operations, drive efficiency, and lead service staff and technicians to meet targets.

Responsibilities include planning, KPI tracking, coordinating parts with the Parts Manager, maintaining safety and cleanliness, and ensuring high quality service standards.

Matric and at least 5 years in a similar role are required; Code 14 license preferred.

Qualifications

• Matric is required.
• 5+ years of experience in a similar workshop role.
• Strong planning and leadership skills.
• Code 14 licence preferred.
• Team player with proactive approach.

Responsibilities

• Manage daily workshop operations and plan workloads.
• Lead workshop staff and technicians, ensuring service quality.
• Coordinate with Spare parts and Parts Manager to ensure parts availability.
• Monitor WIP, efficiency, productivity and costs; report regularly.
• Maintain workshop cleanliness, safety, and HSE compliance.
• Handle deviations, escalations, and customer complaints as needed.
• Attend meetings with customers and drive service solution sales.

Skills

Strong planning

Leadership

Team player

Confident and proactive

Education

Matric

Tools

Code 14 licence

Job description

Red EMber Recruitment is currently recruiting for a Workshop Manager for their client in Pinetown.

Workshop management: Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and services salesman personnel.

Set routines for daily planning and follow up meeting on WIP and Parts.

Carry out regular meetings with workshop staff and Technicians.

To minimise WIP in the workshop to below 50 open job cards and capitalise on hours sold.

Develop, implement, monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop.

Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair, and calibration.

Monitor and handle deviations, initiate proper actions and escalations.

Promote and work with Dealer Operating standards to ensure uniform quality standards in all areas of the business.

Coordinate the Spare parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to.

Manage the workshop facilities and HSE together with Safety Officer.

Create working time schedules for work shifts.

Attend to daily workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors.

Workshop customer relations develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer

Build and maintain the right level of relationships with customers representatives.

Monitor the processing of complaints and process major or complicated complaints.

Assist workshop personnel and customers regarding technical issues.

Participate in meetings with key customers when required.

Workshop service solution sales – increase service solutions sales by developing, Coordinate the spare parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to.

Manage the workshop facilities and HSE together with appointed safety staff and safety committee.

Create working time schedules for work shifts.

Workshop customer relations – develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer. Participate in meetings with key customers when required.

Monitor the processing of complaints and process major or complicated complaints.

Assist workshop foreman, personnel and customer regarding technical issues.

Workshop service solutions sales- increase service solutions sales by developing, maintaining, and communicating the services portfolio and solutions according to customer needs.

Market and communicate services solutions to existing and potential customers.

Coordinate and follow up of the service salesman activities if required by the reporting line.

Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.

Monitor the workshop’s pricing and discounts to ensure that they meet the established level.

Cooperate with other local and distributor departments to develop, maintain, and communicate the service strategy, portfolio, and solutions.

Follow up workshop results develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets.

Manage and analyse the workshop’s running costs and expenditure budget.

Regularly follow up service business and financial results.

Set, ,monitor, maintain and follow up KPI’s.

Work with and handle applicable licenses for the workshop operations, monitor possible developments.

Analyse current standards to identify and present opportunities for improvements of the workshop.

Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.

Oversee all internal, warranty, and onsite workshop and staff maintaining and communicating the services portfolio and solutions according to customer needs.

Market and communicate services solutions to existing and potential customers.

Coordinate and follow up of the service salesman activities if required by the reporting line.

Requirements

Matric

Min 5 years experiences in similar role

Strong Planning and leadership Skills

Code 14 licence

Team player

Confident and proactive approach- anticipates issues and requirements