Regional Workshop & Spares Lead for Service Excellence

Express Employment Professionals; Johannesburg; On-site; ZAR 350,000 - 500,000; Full time

Job summary

Express Employment Professionals is hiring for a Workshop Manager in Johannesburg to oversee all workshop and spares operations in Gauteng. The role requires managing a team of approximately 12 staff while ensuring service excellence, stock availability, and technician productivity.

The successful candidate should have a strong technical background, relevant qualifications, and proven experience in a workshop or spares environment. Proficiency in MS Office is also essential.

Qualifications

• Proven experience managing workshop and/or spares operations.
• Experience in stock management and inventory control.
• Strong technical understanding of workshop and spares environments.

Responsibilities

• Manage workshop and spares operations across JHB and surrounds.
• Lead a team of approximately 12 staff members.
• Drive Technician productivity and efficiency targets.
• Maintain adequate stock levels and conduct quarterly stock controls.
• Handle customer queries and complaints.

Skills

Leadership

Customer relationship management

Stock management

Problem-solving

Communication

Attention to detail

Education

Matric (Grade 12)

Post-matric technical qualification (N4 or higher in Millwright, Engineering, or Automotive)

Tools

MS Excel

MS Word

MS Outlook

Job description

Main Purpose of the Job:

To manage all workshop and spares operations in the Gauteng region, ensuring service excellence, stock availability, technician productivity, and customer satisfaction through effective planning, team leadership, and administration.

Key Responsibilities:

• Manage workshop and spares operations across JHB and surrounds.
• Lead and manage a team of approximately 12 staff members.
• Monitor and drive Technician productivity and efficiency targets.
• Maintain adequate stock levels to prevent backorders and meet timelines.
• Conduct quarterly stock controls.
• Drive service efficiencies to ensure service excellence for customers, Technicians, and branches.
• Handle customer queries, complaints, and related documentation.
• Conduct follow-up calls and service delivery spot checks.
• Oversee spares administration, including job card analysis, invoicing, and related tasks.
• Manage vehicle maintenance.
• Prepare and manage quotations.
• Visit clients and maintain strong customer relationships.
• Assist with warranty claim processing and follow-ups.
• Ensure processes are implemented and executed effectively.
• Submit reports and communicate progress or issues as required.

Qualifications

• Matric (Grade 12).
• Relevant post-matric technical qualification (preferably N4 or higher in Millwright, Engineering, or Automotive).

Knowledge and Experience

• Strong technical understanding of workshop and spares environments.
• Proven experience managing workshop and/or spares operations.
• Stock management and inventory control experience.
• Hands-on experience in customer relationship management.
• Proficiency in MS Excel, Word, and Outlook.
• Working experience within the FMCG is a must.

Competencies

• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Problem-solving and decision-making capability.
• High attention to detail with strong administrative and report-writing skills.
• Client-focused with a commitment to service excellence.
• Ability to work under pressure and manage multiple priorities effectively.