Remote VPN & Networking Tech Support Consultant

SupportYourApp; Cape Town; Remote; ZAR 1,004,000 - 1,506,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote work

Inclusive international environment

Compensation in USD

Referral rewards

Work–life balance

Support for professional development

Trust-based culture

Job summary

SupportYourApp is seeking a Technical Support Consultant to assist clients with secure access solutions, configure MFA for VPNs, and troubleshoot network performance while maintaining security.

You will analyze logs and support across Windows, Linux, macOS, Android and iOS, collaborating with client teams to ensure a smooth user experience from a fully remote setup. A globally inclusive culture and USD compensation are offered.

Qualifications

• Solid knowledge of networking concepts including IPsec tunnels, DNS, packet tracing, ports and firewall functionality.
• Understanding of VPNs, routing, split tunneling, and WireGuard tunnels.
• Basic understanding of OpenVPN, IKEv2 and WireGuard protocols.
• Ability to read and analyse log files to troubleshoot issues.
• Confidence working with Windows, Linux, macOS, Android and iOS.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• PC with at least 8 GB RAM and stable internet (50 Mbps down / 40 Mbps up).

Responsibilities

• Assist clients with setting up and troubleshooting secure private access solutions.
• Help clients configure and troubleshoot MFA for VPN and private access.
• Analyze network traffic to identify bottlenecks and suggest performance improvements.
• Advise on bandwidth allocation and prioritization for VPN users.
• Analyze logs to investigate issues and identify root causes.
• Provide technical guidance and troubleshooting across operating systems.
• Collaborate with clients and technical teams to resolve issues and ensure smooth user experience.

Skills

Networking concepts

IPsec VPN

MFA configuration

Log analysis

Cross-OS support

Windows

Linux

macOS

Android

iOS

Analytical thinking

Communication skills

Tools

AWS

Azure

Job description

SupportYourApp is seeking a Technical Support Consultant to assist clients with secure access solutions, configure MFA for VPNs, and troubleshoot network performance while maintaining security.

You will analyze logs and support across Windows, Linux, macOS, Android and iOS, collaborating with client teams to ensure a smooth user experience from a fully remote setup. A globally inclusive culture and USD compensation are offered.