Remote Technical Support Consultant | Payments & Data Tools

SupportYourApp; South Africa; Remote; ZAR 825,000 - 1,321,000; Full time

Benefits offered by this job

Fixed schedule

Remote work

International environment

USD compensation

Referral rewards

No time-tracking

Leadership development

Self-development

Trust-based culture

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service leader hiring a Technical Support Consultant. You will deliver technical support via email and video calls, collaborate with internal teams, and help customers achieve successful outcomes while expanding your product knowledge.

We offer a fully remote role with a fixed schedule, USD compensation, and a culture of trust. The ideal candidate has 3–5 years in customer/technical support, excellent English (C1), and hands-on experience with

Qualifications

• Excellent English (C1) for spoken and written.
• 3–5 years in customer and technical support.
• Proven knowledge of the payments ecosystem mechanisms.
• Ability to troubleshoot using databases and tech tools.
• Strong customer-facing skills and analytical thinking.

Responsibilities

• Deliver outstanding technical support via emails and video calls.
• Collaborate with internal teams to investigate and resolve customer issues.
• Represent the company by ensuring a positive customer experience throughout the issue resolution process.
• Develop strong product knowledge to provide accurate guidance and support.
• Assist customers with customized reports and analysis using data visualization tools.
• Monitor and troubleshoot connection issues using internal and external tools.
• Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system.
• Escalate complex technical issues to engineering teams when required to ensure timely resolution.
• Maintain deep understanding of client solutions and meet KPI.

Skills

English proficiency (C1)

Support experience 3–5 yrs

Payments knowledge

Database troubleshooting

Customer-facing skills

Analytical thinking

Escalation to engineering

Stable internet connection

Tools

SQL

Postman

MongoDB

Tableau

Snowflake

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader hiring a Technical Support Consultant. You will deliver technical support via email and video calls, collaborate with internal teams, and help customers achieve successful outcomes while expanding your product knowledge.

We offer a fully remote role with a fixed schedule, USD compensation, and a culture of trust. The ideal candidate has 3–5 years in customer/technical support, excellent English (C1), and hands-on experience with