Remote Travel Experience Specialist

Placements24; Bloemfontein; Hybrid; ZAR 201.000 - 312.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Fully remote work

Comprehensive training

Discounts on travel bookings

Zusammenfassung

Placements24 seeks a Remote Customer Support Specialist for a leading online travel agency. You will assist travelers with inquiries, bookings, modifications, and issue resolution across phone, email and chat.

Join a globally distributed, fully remote team and help deliver positive travel experiences while maintaining accurate records in the CRM and contributing to customer service improvements.

Qualifikationen

• Previous experience in customer service, preferably travel or hospitality.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software and standard office applications.
• Ability to work independently and manage time effectively in a remote setting.

Aufgaben

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding bookings, changes, and travel-related issues.
• Assist customers with booking modifications, cancellations, and provide information on travel policies and procedures.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to appropriate departments when necessary.
• Maintain accurate customer records and document all interactions and resolutions in the CRM system.
• Provide knowledgeable recommendations and assistance to enhance the customer's travel experience.
• Contribute to team goals and initiatives, sharing insights to improve customer service processes.

Kenntnisse

Customer service

Travel knowledge

Communication

CRM proficiency

Tools

CRM software

Jobbeschreibung

Placements24 seeks a Remote Customer Support Specialist for a leading online travel agency. You will assist travelers with inquiries, bookings, modifications, and issue resolution across phone, email and chat.

Join a globally distributed, fully remote team and help deliver positive travel experiences while maintaining accurate records in the CRM and contributing to customer service improvements.