Remote Customer Support Specialist - Online Travel Agency

Placements24; Bloemfontein; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Comprehensive training

Discounts on travel bookings

Job summary

Placements24 seeks a Remote Customer Support Specialist for a leading online travel agency. You will assist travelers with inquiries, bookings, modifications, and issue resolution across phone, email and chat.

Join a globally distributed, fully remote team and help deliver positive travel experiences while maintaining accurate records in the CRM and contributing to customer service improvements.

Qualifications

• Previous experience in customer service, preferably travel or hospitality.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software and standard office applications.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding bookings, changes, and travel-related issues.
• Assist customers with booking modifications, cancellations, and provide information on travel policies and procedures.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to appropriate departments when necessary.
• Maintain accurate customer records and document all interactions and resolutions in the CRM system.
• Provide knowledgeable recommendations and assistance to enhance the customer's travel experience.
• Contribute to team goals and initiatives, sharing insights to improve customer service processes.

Skills

Customer service

Travel knowledge

Communication

CRM proficiency

Tools

CRM software

Job description

About the Role

Our client, a leading online travel agency, is seeking a dedicated and customer-focused Remote Customer Support Specialist to join their globally distributed team. This role is pivotal in assisting travelers with inquiries, booking modifications, and resolving issues related to flights, accommodations, and travel packages. You will be the first point of contact for customers, providing timely and effective support via phone, email, and chat. The ideal candidate is passionate about travel, possesses excellent communication skills, and thrives in a remote work environment , ensuring a positive experience for all clients planning their journeys.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding bookings, changes, and travel-related issues.
• Assist customers with booking modifications, cancellations, and provide information on travel policies and procedures.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems to appropriate departments when necessary.
• Maintain accurate customer records and document all interactions and resolutions in the CRM system.
• Provide knowledgeable recommendations and assistance to enhance the customer's travel experience.
• Contribute to team goals and initiatives, sharing insights to improve customer service processes.

Requirements

• Previous experience in customer service , preferably within the travel or hospitality industry.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software and standard office applications.
• Ability to work independently and manage time effectively in a remote setting.
• A stable internet connection and a dedicated, quiet workspace.
• Passion for travel and helping customers create memorable experiences.

Benefits

• Competitive salary and potential for performance-based incentives.
• Fully remote work opportunity, offering flexibility and work-life balance.
• Comprehensive training and ongoing support.
• Discounts on travel bookings and related services.
• Opportunity to be part of a growing and dynamic global company.