Remote Trainee Customer Service | Paid Training & Growth

Placements24; Benoni; Hybrid; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

Fully remote

Paid training

Career growth

Flexible scheduling

Collaborative team

Job summary

Placements24 is seeking a Trainee Customer Service Representative who will support clients remotely from anywhere in South Africa. You will handle inquiries via phone, email, and chat after completing a comprehensive training program.

The role emphasizes excellent communication, active listening, and problem-solving as you learn about our products and policies. A positive attitude and reliable internet are essential for success in this remote entry-level position.

Qualifications

• Excellent verbal and written communication essential.
• Active listening and problem-solving abilities.
• Proficiency with basic computer applications and quick learning.
• Positive attitude and genuine desire to help customers.
• Stable internet connection and dedicated remote workspace.

Responsibilities

• Respond to customer inquiries and resolve issues promptly via phone, email, and chat.
• Provide information about products, services, and policies.
• Document customer interactions accurately in the CRM.
• Identify opportunities to improve the customer experience and provide feedback.
• Participate in ongoing training to enhance product knowledge and skills.

Skills

Communication

Active listening

Problem-solving

Written communication

Tools

CRM software

G Suite / basic IT

Job description

Placements24 is seeking a Trainee Customer Service Representative who will support clients remotely from anywhere in South Africa. You will handle inquiries via phone, email, and chat after completing a comprehensive training program.

The role emphasizes excellent communication, active listening, and problem-solving as you learn about our products and policies. A positive attitude and reliable internet are essential for success in this remote entry-level position.