Remote Tourism Operations Coordinator

Placements24; Polokwane; Hybrid; ZAR 240,000 - 420,000; Full time

Job summary

Placements24 is seeking a Remote Tourism Operations Coordinator to manage itineraries, liaise with operators, and ensure seamless travel experiences for clients worldwide. This fully remote role offers flexibility and the chance to work from anywhere.

The ideal candidate will be highly organized, communicate clearly, and be proficient with booking systems and MS Office. You should thrive in a proactive, client-facing environment and enjoy travel.

Qualifications

• Proven experience in tourism operations, travel agency, or similar customer service role.
• Excellent organisational and time-management skills with the ability to multi-task.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate and manage daily tourism operations, ensuring bookings and itineraries are up-to-date.
• Communicate with clients, suppliers and internal teams to confirm details and resolve discrepancies.
• Handle booking modifications, cancellations and special requests efficiently.
• Prepare and distribute travel documents and information packs to clients.
• Monitor travel arrangements and provide support to travellers during trips.
• Troubleshoot and resolve operational issues during travel.
• Maintain accurate records of bookings, payments, and client communications.
• Assist in developing and improving operational processes and procedures.
• Stay informed about travel regulations and industry trends.

Skills

Organisational skills

Time management

Written communication

Verbal communication

Remote work

Travel booking systems

Tools

MS Office Suite

Travel booking systems

Job description

About the Role

Our client, a leading online travel agency, is seeking a dedicated and organized Remote Tourism Operations Coordinator. This fully remote position will be responsible for managing and coordinating various aspects of our clients' travel itineraries and ensuring a seamless experience for travellers. You will liaise with tour operators, accommodation providers, and transportation services to confirm bookings, manage changes, and address any operational issues that may arise. The ideal candidate is a proactive communicator, possesses excellent organisational skills, and has a passion for the tourism industry. This is a fantastic opportunity to work from anywhere in **Limpopo** (or beyond) and contribute to memorable travel experiences.

Key Responsibilities

• Coordinate and manage daily tourism operations, ensuring all bookings and itineraries are accurate and up-to-date.
• Communicate effectively with clients, suppliers (hotels, airlines, tour operators), and internal teams to confirm details and resolve discrepancies.
• Handle booking modifications, cancellations, and special requests efficiently.
• Prepare and distribute travel documents and information packs to clients.
• Monitor travel arrangements and provide support to travellers during their trips.
• Troubleshoot and resolve any operational issues or emergencies that may arise during travel.
• Maintain accurate records of bookings, payments, and client communications in the booking system.
• Assist in the development and improvement of operational processes and procedures.
• Stay informed about travel regulations, destination information, and industry trends.
• Provide excellent customer service to ensure client satisfaction.

Requirements

• Proven experience in tourism operations, travel agency, or a related customer service role.
• Excellent organisational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills.
• Proficiency in using travel booking systems and standard office software (e.g., MS Office Suite).
• Ability to work independently and proactively in a remote environment.
• A passion for travel and the tourism industry.
• Problem-solving skills and the ability to remain calm under pressure.
• Customer-centric approach with a focus on delivering exceptional service.
• Experience with online travel platforms is a plus.
• Must be able to work from a stable internet connection and have a dedicated workspace.

Benefits

This fully remote position offers a competitive salary, the flexibility to work from home, and opportunities for professional growth within a dynamic and expanding company. You will be part of a supportive virtual team and have the chance to shape exciting travel experiences for clients worldwide. This role is perfect for someone looking to build a career in tourism remotely.