Remote Tour Guide Coordinator

Placements24; Lenasia; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Medical and dental coverage

Professional development

On-site role in Soweto

Job summary

Placements24 is seeking a Remote Tour Guide Coordinator to lead a team of guides, coordinate tours in Soweto and surrounding areas, and streamline operations to deliver exceptional visitor experiences.

The role combines remote oversight with on-site engagement in Soweto, requiring strong leadership, scheduling, training, and client coordination. You will help ensure safety, history context, and high-quality tours, while supporting guides and developing the service.

Qualifications

• Previous experience in tour operations, hospitality management, or team coordination.
• Excellent communication, interpersonal, and leadership skills.
• Strong organizational and scheduling abilities.
• Familiarity with the Soweto area is highly desirable.
• Proficiency in using scheduling software and communication tools.
• Ability to manage a team effectively and solve operational challenges.

Responsibilities

• Recruit, train, and manage a team of tour guides, ensuring adherence to company standards.
• Develop and manage tour guide schedules, ensuring adequate coverage for all bookings.
• Coordinate with clients and guides to confirm tour details, timings, and special requests.
• Oversee the quality of tours, gathering feedback from clients and guides to implement improvements.
• Ensure guides are well-informed about local attractions, history, and safety protocols.
• Manage communication channels between guides, management, and clients.

Skills

Leadership

Communication

Organization

Scheduling

Customer service

Tools

Scheduling software

Job description

About the Role

Our client is seeking an organized and communicative Remote Tour Guide Coordinator to manage a team of guides and streamline tour operations for their offerings in and around Soweto . This role, while managed remotely, requires active coordination and management of on-site tour guides and operational logistics. You will be responsible for scheduling, training, and supporting guides, ensuring that all tours are conducted smoothly and provide an exceptional experience for visitors. This position is perfect for an individual with strong leadership skills and a passion for sharing the rich culture and history of the region, ensuring quality experiences for tourists.

Key Responsibilities

• Recruit, train, and manage a team of tour guides, ensuring adherence to company standards.
• Develop and manage tour guide schedules, ensuring adequate coverage for all bookings.
• Coordinate with clients and guides to confirm tour details, timings, and special requests.
• Oversee the quality of tours, gathering feedback from clients and guides to implement improvements.
• Ensure guides are well-informed about local attractions, history, and safety protocols.
• Manage communication channels between guides, management, and clients.

Requirements

• Previous experience in tour operations, hospitality management, or team coordination.
• Excellent communication, interpersonal, and leadership skills.
• Strong organizational and scheduling abilities.
• Familiarity with the historical and cultural significance of the Soweto area is highly desirable.
• Proficiency in using scheduling software and communication tools.
• Ability to manage a team effectively and problem-solve operational challenges.

Benefits

• Competitive salary with opportunities for performance bonuses.
• On-site role located in Soweto , providing direct engagement with operations.
• Comprehensive medical and dental coverage.
• Opportunities for professional development in the tourism and management sectors.
• A dynamic and engaging work environment focused on cultural tourism.