Remote Telecoms Support Engineer

Placements24; LegKraal Gate; Hybrid; ZAR 480,000 - 800,000; Full time

Benefits offered by this job

Fully remote work opportunity

Annual performance bonuses

Job summary

Placements24 is seeking a Remote Telecoms Support Engineer to join our distributed team, diagnosing complex network issues, optimizing performance, and shaping robust support strategies.

This remote role requires a technical degree and 4+ years in telecom network support, with expertise in BGP/OSPF, MPLS, IP routing, and experience with Nagios or Zabbix.

You will document solutions and collaborate across teams to ensure high service availability for a global client base.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, or a related technical field.
• Minimum 4 years in telecom network support or engineering.
• Strong knowledge of BGP/OSPF, MPLS and IP networking.
• Experience with Nagios or Zabbix for monitoring.
• Analytical, problem-solving, and teamwork skills for remote work.

Responsibilities

• Provide Tier 2/3 technical support for complex network issues.
• Troubleshoot and perform root cause analysis of incidents.
• Monitor performance and identify bottlenecks.
• Develop solutions to improve reliability and scalability.
• Create and maintain documentation and troubleshooting guides.
• Collaborate with cross-functional teams to resolve issues.

Skills

BGP/OSPF

MPLS networking

IP routing

Network monitoring (Nagios)

Root cause analysis

Remote collaboration

Analytical thinking

Education

Bachelor's degree in Electrical Engineering, Computer Science, or related field

Tools

Nagios

Zabbix

Job description

About the Role

Our client is seeking a highly skilled and motivated Remote Telecoms Support Engineer to join their distributed team. This role is vital for providing advanced technical support and ensuring the operational excellence of their sophisticated telecommunications network. You will diagnose and resolve complex network issues, optimize performance, and contribute to the development of robust support strategies. Working remotely, you will collaborate with a talented team to maintain the highest levels of service availability and customer satisfaction for their diverse client base.

Key Responsibilities

• Provide Tier 2/3 technical support for complex network and service-related issues.
• Perform in-depth troubleshooting and root cause analysis of network incidents.
• Monitor network performance and proactively identify potential issues and performance bottlenecks.
• Develop and implement solutions to improve network reliability, scalability, and efficiency.
• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Collaborate with network operations, engineering, and customer-facing teams to resolve issues and improve services.

Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, or a related technical field.
• Minimum of 4 years of experience in telecom network support or engineering.
• In-depth knowledge of routing protocols (BGP, OSPF), switching, MPLS, and IP networking.
• Experience with network monitoring tools (e.g., Nagios, Zabbix) and packet analysis.
• Strong analytical and problem-solving skills, with the ability to work effectively under pressure.
• Excellent communication and collaboration skills for remote team interaction.

Benefits

• Competitive salary and annual performance bonuses.
• Fully remote work opportunity, enabling a flexible lifestyle.
• Comprehensive health, dental, and vision insurance.
• Access to advanced training and professional certifications.
• A dynamic and collaborative remote work environment with opportunities for growth.