Remote Telecommunications Tower Technician - Support Role

Placements24; Bloemfontein; Hybrid; ZAR 420,000 - 660,000; Full time

Job summary

Placements24 is seeking a skilled Remote Telecommunications Tower Technician to support field crews across time zones from a remote location. You will diagnose RF and antenna issues, guide installers with step-by-step remote instructions, and ensure safe, compliant operations.

Requires 5+ years in telecom tower maintenance, strong knowledge of 4G/5G, and proven remote troubleshooting skills. Excellent communication, documentation, and the ability to work independently are essential for success

Qualifications

• Minimum of 5 years in telecommunications tower maintenance, installation, or field operations.
• Strong understanding of wireless technologies (4G, 5G), RF principles, and antenna systems.
• Proven ability to troubleshoot complex technical issues remotely.
• Excellent verbal and written communication skills, with experience using remote support tools.

Responsibilities

• Provide real-time remote technical support and troubleshooting for field technicians working on telecommunication towers.
• Diagnose issues related to RF equipment, antennas, cabling, power systems, and tower structure remotely.
• Guide field crews through installation, maintenance, and repair procedures using detailed instructions and visual aids.
• Monitor system performance and alert field teams to potential problems.
• Review site reports and provide feedback on technical findings and recommended actions.
• Maintain accurate records of support interactions, diagnoses, and resolutions.
• Collaborate with engineering and operations teams to resolve complex technical issues.
• Develop and update remote support documentation, knowledge base articles, and best practice guides.
• Ensure compliance with safety protocols and operational procedures in remote guidance.
• Participate in remote team meetings and contribute to continuous improvement initiatives.

Skills

Tower maintenance

RF principles

4G/5G wireless

Remote troubleshooting

Schematic interpretation

Time management

Communication skills

Office software

Remote collaboration tools

Independent work

Tower climbing cert

Flexible hours

Job description

About the Role

Our client, a major telecommunications infrastructure provider, is seeking a skilled Remote Telecommunications Tower Technician to join their expanding support operations. This unique, fully remote role focuses on providing remote assistance, diagnostics, and technical guidance to field crews working on tower maintenance and installation projects. You will be the first point of contact for on-site teams encountering technical challenges, utilizing your expertise to resolve issues efficiently and safely. This position demands a strong understanding of tower infrastructure, wireless technologies, RF principles, and excellent remote communication capabilities. The ideal candidate will be proactive, analytical, and adept at guiding others through complex procedures from a distance. This is a vital role in ensuring the seamless operation and upkeep of critical communication networks.

Key Responsibilities

• Provide real-time remote technical support and troubleshooting for field technicians working on telecommunication towers.
• Diagnose issues related to RF equipment, antennas, cabling, power systems, and tower structure remotely.
• Guide field crews through installation, maintenance, and repair procedures using detailed instructions and visual aids.
• Monitor system performance and alert field teams to potential problems.
• Review site reports and provide feedback on technical findings and recommended actions.
• Maintain accurate records of support interactions, diagnoses, and resolutions.
• Collaborate with engineering and operations teams to resolve complex technical issues.
• Develop and update remote support documentation, knowledge base articles, and best practice guides.
• Ensure compliance with safety protocols and operational procedures in remote guidance.
• Participate in remote team meetings and contribute to continuous improvement initiatives.

Requirements

• Minimum of 5 years of experience in telecommunications tower maintenance, installation, or field operations.
• Strong understanding of wireless technologies (4G, 5G), RF principles, and antenna systems.
• Proven ability to troubleshoot complex technical issues remotely.
• Excellent verbal and written communication skills, with experience using remote support tools.
• Ability to interpret technical drawings, schematics, and site plans.
• Experience with passive and active equipment troubleshooting.
• Must be highly organized and capable of managing multiple support requests simultaneously.
• Proficiency in standard office software and remote collaboration platforms.
• Ability to work independently and manage time effectively in a remote setup.
• Certification in tower climbing and rescue is highly advantageous but not mandatory for remote role.
• Willingness to work flexible hours to support field operations across different time zones.

Benefits

This fully remote contractor position offers a competitive rate of R per annum. Our client provides access to advanced remote support technology and ongoing training. This role offers significant autonomy and the opportunity to work with a leading company in the telecommunications sector. Project-based work with potential for long-term engagement. Exposure to cutting-edge network technologies.