Remote Technical Support Specialist - Diagnostics Pro

Placements24; Polokwane; Hybrid; ZAR 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Remote work tools

Job summary

Placements24 is seeking a Remote Technical Support Specialist to deliver expert assistance to a globally distributed user base. Working from a home office, you will diagnose issues, guide users through fixes, and document findings to improve support knowledge.

You will collaborate with Tier 2 and development teams, create help articles, and maintain thorough records while delivering clear, empathetic communication in a fast-paced remote environment.

Qualifications

• Experience in technical support or IT helpdesk.
• Strong understanding of common software applications, operating systems, and basic networking concepts.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional written and verbal communication skills.

Responsibilities

• Provide remote, first-level technical support for software products via phone, email, and chat.
• Troubleshoot and diagnose software issues, providing step-by-step guidance to users.
• Escalate complex technical problems to Tier 2 support or development teams with detailed diagnostic information.
• Create and update technical documentation, FAQs, and knowledge base articles.
• Maintain accurate and thorough records of all support interactions and resolutions.

Skills

Technical support

Remote communication

Documentation

Problem solving

Written communication

Education

High school diploma

Technical certifications

Tools

Ticketing systems

Remote access tools

OS & networking basics

Job description

Placements24 is seeking a Remote Technical Support Specialist to deliver expert assistance to a globally distributed user base. Working from a home office, you will diagnose issues, guide users through fixes, and document findings to improve support knowledge.

You will collaborate with Tier 2 and development teams, create help articles, and maintain thorough records while delivering clear, empathetic communication in a fast-paced remote environment.