Remote Technical Support Specialist

Placements24

Bloemfontein

Hybrid

ZAR 180,000 - 240,000

Full time

6 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Full remote work

Medical, dental, and vision insurance

Professional development

Remote tools provided

Job summary

Placements24 is seeking a skilled Virtual Technical Support Agent to join our remote team. You will troubleshoot software, hardware, and network issues from a home office, providing clear guidance to non-technical users.

The role emphasizes autonomy, strong problem-solving, and meticulous documentation. You will use remote access tools and ticketing systems to resolve queries and contribute to product feedback for continuous improvement.

Qualifications

Demonstrated experience in a technical support or helpdesk role.
Strong knowledge of operating systems, network troubleshooting, and common software applications.
Excellent problem-solving and critical thinking skills.
Ability to communicate technical information effectively to non-technical users.
Proficiency with remote support tools and ticketing systems is mandatory.
Must possess a reliable internet connection and a suitable home office environment.

Responsibilities

Provide remote technical support for software, hardware, and network-related issues.
Utilize diagnostic tools and remote access software to troubleshoot and resolve problems.
Guide users through step-by-step solutions in a clear and concise manner.
Document technical issues, resolutions, and customer feedback meticulously.
Identify recurring technical issues and provide feedback to the product development team.
Maintain a high level of customer satisfaction through professional and efficient service.