Remote Cloud Support Engineer - Expert Troubleshooter

Placements24; Stellenbosch; Hybrid; ZAR 1.153.000 - 1.647.000; Vollzeit

Benefits dieser Stelle

Fully remote

Bonuses

Health insurance

Stock options

Retirement plan

Dev budget

Zusammenfassung

Placements24 is seeking experienced Remote Technical Support Engineers to join a fully remote, global team. You will provide expert-level support for cloud platforms, troubleshoot complex issues, and collaborate with development and operations teams to resolve bugs.

Ideal candidates have strong Linux/Windows, networking, scripting (Python/Bash), and Docker/Kubernetes experience, plus a bachelor’s degree or equivalent.

Qualifikationen

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
• Proven experience in technical support, systems administration, or network engineering with focus on cloud technologies.
• Strong Linux/Windows OS, networking (TCP/IP, DNS, HTTP), and virtualization knowledge.

Aufgaben

• Provide expert-level technical support to customers via phone, email, and chat for cloud platform issues.
• Diagnose and troubleshoot complex problems related to cloud infrastructure, VMs, storage, and networking.
• Analyze system logs, performance metrics, and error reports to identify root causes.

Kenntnisse

Cloud platforms

Linux/Windows

Networking

Python Bash

Docker Kubernetes

Communication

Remote work

Ausbildung

Bachelor's degree in CS/IT

Tools

Docker

Kubernetes

SQL/NoSQL databases

Cloud platforms (AWS/Azure/GCP)

Jobbeschreibung

Placements24 is seeking experienced Remote Technical Support Engineers to join a fully remote, global team. You will provide expert-level support for cloud platforms, troubleshoot complex issues, and collaborate with development and operations teams to resolve bugs.

Ideal candidates have strong Linux/Windows, networking, scripting (Python/Bash), and Docker/Kubernetes experience, plus a bachelor’s degree or equivalent.