Remote Technical Lead - Installation

Placements24; Benoni; Hybrid; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Highly competitive salary

Fully remote role with flexibility

Comprehensive benefits package

Growth opportunities

Innovative work culture

Job summary

Placements24 is seeking an experienced Remote Technical Lead to oversee installation and maintenance operations. This fully remote role requires guiding a team of technicians, setting standards, and delivering high-quality service across client installations.

You will mentor staff, develop best practices, troubleshoot complex issues from a distance, and collaborate with product and engineering teams to drive improvements.

Qualifications

• 5+ years in leadership or senior technical roles.
• Proven ability to lead remote tech teams.
• Strong troubleshooting and system design knowledge.

Responsibilities

• Lead and mentor a remote team of installation and maintenance technicians, with performance feedback.
• Develop and implement standardized installation and servicing procedures.
• Provide advanced remote technical support and troubleshooting for complex issues.
• Oversee QA for installations ensuring standards compliance.
• Collaborate with product development and engineering to feedback field experiences.

Skills

Remote leadership

Team management

Technical troubleshooting

Project management

Communication

Job description

About the Role

Our client is seeking an experienced and motivated Remote Technical Lead to oversee their installation and maintenance operations. This is a fully remote position where you will lead a team of technicians, provide expert technical guidance, and ensure the highest standards of service delivery across all client installations. Your responsibilities will include developing best practices, mentoring team members, and resolving complex technical challenges remotely. This is a prime opportunity for a seasoned professional to take on a leadership role within a company that embraces remote work, offering strategic influence and the chance to drive innovation in technical support and installation processes from anywhere.

Key Responsibilities

• Lead and mentor a remote team of installation and maintenance technicians, setting performance goals and providing ongoing feedback.
• Develop and implement standardized procedures and best practices for equipment installation and servicing.
• Provide advanced remote technical support and troubleshooting for complex installation issues.
• Oversee the quality assurance process for all installations, ensuring compliance with standards.
• Collaborate with product development and engineering teams to provide feedback and improve product design based on field experiences.

Requirements

• Extensive experience in installation, maintenance, and technical support roles, with a minimum of 5 years in a leadership or senior technical capacity.
• Proven ability to manage and motivate a remote technical team effectively.
• Deep understanding of complex technical systems and troubleshooting methodologies.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency with remote collaboration tools, project management software, and diagnostic platforms.

Benefits

• Highly competitive annual salary and leadership bonus structure.
• Fully remote role offering extensive flexibility and work-life balance.
• Comprehensive benefits package including health, retirement, and insurance.
• Significant opportunities for professional growth and impact.
• A dynamic and innovative work culture that supports remote leadership.