Remote Technical Support Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 450,000 - 650,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

Dental insurance

Vision insurance

PTO

Company equipment

Professional development

Job summary

Placements24 is seeking a Remote Technical Support Specialist to join a fully remote team. You will support users in Mahikeng and surrounding areas, handling advanced troubleshooting and ensuring minimal downtime.

Ideal candidates have 5+ years in IT support, proficiency with remote tools and ticketing systems, and relevant certifications (CCNA/MCSA preferred). The role offers a fully remote setup, comprehensive benefits, and opportunities for professional development.

Qualifications

• Minimum 5 years of experience in technical support or IT specialist role.
• Advanced proficiency in troubleshooting operating systems, applications, and network infrastructure.
• Excellent analytical, problem-solving, and diagnostic skills.
• Strong verbal and written communication skills, capable of conveying technical information effectively.
• Proficiency with remote support tools, ticketing systems, and IT management software.

Responsibilities

• Provide expert-level remote technical support for hardware, software, and network issues.
• Diagnose and resolve intricate technical problems, documenting solutions.
• Assist users via remote access tools, phone, and email with clear communication.
• Develop and maintain technical documentation and user guides.
• Collaborate with IT and development teams to resolve systemic issues.
• Proactively monitor systems and user feedback to prevent problems.

Skills

Remote troubleshooting

Remote support tools

Ticketing systems

IT management software

Clear communication

Analytical problem-solving

Education

CCNA

MCSA

Tools

Remote access tools

Ticketing systems

IT management software

Job description

About the Role

Our client is seeking a highly skilled Remote Technical Support Specialist to join their fully remote team, supporting users based in Mahikeng and surrounding areas. This position requires a deep understanding of technical systems and a passion for helping others solve complex problems. You will be instrumental in providing advanced troubleshooting, ensuring minimal downtime for users, and maintaining exceptional service standards. This role is perfect for an experienced IT professional who excels in a remote setting, possesses strong communication abilities, and is dedicated to delivering top-tier technical support from anywhere.

Key Responsibilities

• Provide expert-level technical support and troubleshooting for hardware, software, and network issues remotely.
• Diagnose and resolve intricate technical problems, documenting solutions comprehensively.
• Assist users via remote access tools, phone, and email, ensuring clear communication.
• Develop and maintain technical documentation, knowledge base articles, and user guides.
• Collaborate with IT and development teams to identify and resolve systemic issues.
• Proactively monitor systems and user feedback to anticipate and prevent potential problems.

Requirements

• Minimum of 5 years of experience in a technical support or IT specialist role.
• Advanced proficiency in troubleshooting operating systems, applications, and network infrastructure.
• Excellent analytical, problem-solving, and diagnostic skills.
• Strong verbal and written communication skills, capable of conveying technical information effectively.
• Proficiency with remote support tools, ticketing systems, and IT management software.
• Relevant industry certifications (e.g., CCNA, MCSA) are highly preferred.

Benefits

• Highly competitive salary with excellent bonus potential.
• Fully remote role with the flexibility to work from any location.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and company-provided equipment.
• Opportunities for continued professional development and advanced IT training.