Remote Maintenance Specialist

Placements24; Gauteng; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Full remote work arrangement

Equipment provided for remote work

Online training and professional certi

Job summary

Placements24 in South Africa is seeking an experienced Remote Maintenance Specialist to support operations from anywhere in the country. You will provide remote diagnostics, troubleshooting, and expert guidance to field technicians while keeping client operations running smoothly.

The role requires strong problem-solving, clear communication, and the ability to manage support cases via digital channels with high service standards across locations.

Qualifications

• Experience in technical support or maintenance with remote assistance.
• Ability to diagnose mechanical/electrical/software issues.
• Excellent communication to explain complex concepts clearly to non-technical users.
• Familiarity with Zendesk or ServiceNow ticketing systems.
• Self-motivated and able to work independently in a remote setting.

Responsibilities

• Provide remote technical support and troubleshooting for installed equipment and systems.
• Guide field technicians and clients through diagnostic procedures and repair steps via phone, video calls, and chat.
• Analyze performance data and error logs to identify potential issues and recommend preventative measures.
• Develop and maintain comprehensive technical documentation, including troubleshooting guides and FAQs.
• Manage and prioritize incoming support requests using the company's ticketing system.
• Escalate complex issues to senior engineering teams when necessary, providing detailed case notes.

Skills

Remote maintenance

Diagnostics

Troubleshooting

Technical communication

Ticketing systems

Tools

Zendesk

ServiceNow

Job description

About the Role

Our client is looking for an experienced Remote Maintenance Specialist to support their operations from anywhere in South Africa . This crucial role involves providing remote technical assistance, diagnostics, and troubleshooting for a range of equipment and systems. You will be the first line of support for complex technical issues, guiding on-site personnel through resolution processes via digital communication channels. The ideal candidate is adept at problem-solving, possesses excellent communication skills, and can effectively manage technical support cases remotely, ensuring minimal disruption to client operations and maintaining high service standards across all supported locations.

Key Responsibilities

• Provide remote technical support and troubleshooting for installed equipment and systems.
• Guide field technicians and clients through diagnostic procedures and repair steps via phone, video calls, and chat.
• Analyze performance data and error logs to identify potential issues and recommend preventative measures.
• Develop and maintain comprehensive technical documentation, including troubleshooting guides and FAQs.
• Manage and prioritize incoming support requests using the company's ticketing system.
• Escalate complex issues to senior engineering teams when necessary, providing detailed case notes.

Requirements

• Demonstrated experience in a technical support or maintenance role, with a strong focus on remote assistance.
• Proficiency in diagnosing and resolving mechanical, electrical, or software-related issues.
• Excellent communication skills, with the ability to explain technical concepts clearly and concisely to non-technical users.
• Familiarity with remote access tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong analytical and problem-solving capabilities, with a proactive approach to issue resolution.
• Ability to work independently and manage time effectively in a remote work setting.

Benefits

• Competitive salary commensurate with experience.
• Full remote work arrangement, offering flexibility and work-life balance.
• Provision of necessary remote work equipment.
• Opportunities for online training and professional certification.
• Collaborative virtual team environment and access to senior technical expertise.