Remote Sustainable Energy Customer Care Expert

Placements24; Bloemfontein; Hybrid; ZAR 360,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Paid time off

Home office allowance

Remote team events

Job summary

Placements24 is seeking a Remote Customer Care Specialist to deliver exceptional support to customers across South Africa from a fully remote setup. You will handle inquiries by phone, email, and chat, troubleshoot issues, and educate customers on sustainable energy products and services.

The role emphasizes proactive problem solving, meticulous CRM record-keeping, and collaboration with internal teams to ensure a seamless customer journey.

Qualifications

• 3+ years of experience in customer service or a similar role.
• Excellent English verbal and written communication.
• Experience with CRM systems and remote work setup.
• Reliable internet connection and dedicated home office space.

Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding services, billing, and technical issues.
• Diagnose and resolve customer problems efficiently while maintaining customer retention.
• Educate customers on product features and benefits, especially sustainable energy solutions.
• Process service requests, account updates, and billing inquiries accurately and timely.
• Maintain detailed records in the CRM system.
• Escalate complex issues to appropriate departments or senior staff when needed.
• Collaborate with internal teams to ensure a cohesive customer experience.
• Stay informed about developments in the sustainable energy sector.

Skills

Customer service

Empathy

English communication

Time management

CRM proficiency

Remote work

Independent worker

Tools

CRM software

Office tools

Job description

Placements24 is seeking a Remote Customer Care Specialist to deliver exceptional support to customers across South Africa from a fully remote setup. You will handle inquiries by phone, email, and chat, troubleshoot issues, and educate customers on sustainable energy products and services.

The role emphasizes proactive problem solving, meticulous CRM record-keeping, and collaboration with internal teams to ensure a seamless customer journey.