Remote Technical Support Engineer

Placements24; Sandton; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Professional development

Access to cutting-edge technology

Collaborative team culture

Job summary

Placements24 is seeking a Remote Technical Support Engineer to join their distributed team. You will provide advanced technical support for complex software solutions, troubleshoot issues remotely, and communicate with both technical and non-technical stakeholders in a remote-first setting.

Requirements include a Bachelor's degree in Computer Science, Engineering, or related field and 3-5 years of experience in technical support or systems engineering.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Minimum 3-5 years of experience in technical support or systems engineering.
• Strong proficiency in troubleshooting complex software, operating systems, and network protocols.

Responsibilities

• Provide advanced technical support and troubleshooting for complex software issues.
• Diagnose and resolve system, application, and network problems remotely.
• Analyze technical issues, identify root causes, and implement effective solutions.
• Create detailed technical documentation, including bug reports and knowledge base articles.
• Collaborate with development and QA teams to ensure timely resolution of technical challenges.

Skills

Technical troubleshooting

Remote diagnostics

Communication skills

Problem solving

Education

Bachelor's degree in Computer Science/Engineering

Tools

Scripting languages

Database management

Job description

About the Role

Our client is seeking a highly skilled and motivated Remote Technical Support Engineer to join their distributed team. You will be responsible for providing advanced technical support and resolving complex issues for our clients’ sophisticated software solutions. This role requires deep technical expertise, excellent diagnostic capabilities, and the ability to communicate effectively with both technical and non-technical stakeholders. As a fully remote position, you will work autonomously, leveraging robust communication tools to collaborate with a global team. This is an exciting opportunity for experienced engineers who excel in problem-solving and thrive in a remote-first, challenging technical environment, contributing to our client's commitment to unparalleled customer support.

Key Responsibilities

• Provide advanced technical support and troubleshooting for complex software issues.
• Diagnose and resolve system, application, and network problems remotely.
• Analyze technical issues, identify root causes, and implement effective solutions.
• Create detailed technical documentation, including bug reports and knowledge base articles.
• Collaborate with development and QA teams to ensure timely resolution of technical challenges.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Minimum 3-5 years of experience in technical support or systems engineering.
• Strong proficiency in troubleshooting complex software , operating systems, and network protocols.
• Experience with scripting languages and database management is highly desirable.
• Excellent analytical, problem-solving, and communication skills for a remote setting.

Benefits

• Competitive salary and comprehensive benefits package.
• Fully remote work arrangement with flexible hours.
• Opportunities for continuous learning, professional development, and certifications.
• Access to cutting-edge technology and tools.
• A supportive, inclusive, and collaborative virtual team culture.