Remote Support Specialist - Vulnerable Adults

Placements24; South Africa; Remote; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Home office stipend

Flexible working hours

Online training and development

Mental wellness resources

Job summary

Placements24 in South Africa is seeking a Remote Support Specialist to provide remote emotional support, counseling, and practical guidance to vulnerable adults from a home office, using phone, video calls and messaging. You will conduct welfare checks, assess risks, connect clients with resources, and maintain confidential records in a secure online system.

A Bachelor's degree in Social Work, Psychology or Counselling and at least 2 years of remote direct support experience are required.

Qualifications

• Bachelor's degree in Social Work, Psychology, Counselling or a related field.
• Minimum 2 years' experience in direct support, counselling, or social work.
• Proven ability to provide remote support and intervention.

Responsibilities

• Provide remote emotional support, counseling and practical advice via phone, video calls and messaging.
• Conduct welfare checks and monitor client well-being.
• Identify and assess risks and interventions during crises.

Skills

Active listening

Empathy

Crisis management

Digital communication tools

Remote work

Home office setup

Education

Bachelor's degree in Social Work / Psychology / Counselling

Tools

Zoom

Teams

CRM systems

Job description

About the Role

Our client is a leading national provider of social support services, committed to ensuring the well-being and safety of vulnerable adults across South Africa. We are currently seeking a dedicated and empathetic Remote Support Specialist to join our growing virtual care team. Operating entirely remotely, you will provide crucial remote assistance, guidance, and crisis intervention to adults facing various challenges, including isolation, mental health concerns, and practical daily living difficulties. This role demands a high level of self-discipline, excellent communication skills, and a profound commitment to supporting individuals from the comfort of your own home office. This is a unique opportunity to leverage technology to deliver essential care and support to those in need throughout South Africa .

Key Responsibilities

• Provide remote emotional support, counseling, and practical advice to vulnerable adults via phone, video calls, and messaging platforms.
• Conduct regular check-ins and welfare calls to monitor client well-being.
• Identify and assess risks, implementing appropriate intervention strategies during crises.
• Connect clients with relevant community resources and services.
• Maintain detailed and confidential client records in our secure online system.
• Collaborate with a remote team of specialists to share insights and best practices.
• Develop and deliver online informational sessions on relevant topics.
• Assist clients with navigating digital platforms and accessing online support.
• Respond promptly and effectively to client inquiries and emergency situations.
• Adhere to all organisational policies, ethical guidelines, and data protection regulations.

Requirements

• A Bachelor's degree in Social Work, Psychology, Counselling, or a related human services field.
• Minimum of 2 years' experience in a direct support, counselling, or social work role.
• Proven ability to provide support and intervention remotely.
• Excellent active listening, empathy, and communication skills, conveyed effectively through digital mediums.
• Strong crisis management and problem-solving abilities.
• Proficiency in using various communication and collaboration software (e.g., Zoom, Teams, CRM systems).
• A dedicated home office space with a reliable high-speed internet connection.
• Ability to work independently and manage time effectively in a remote setting.
• Understanding of the challenges faced by vulnerable populations.
• Commitment to continuous professional development in remote caregiving.

Benefits

• Competitive remote salary of ZAR per annum.
• Fully remote position, offering ultimate flexibility and work-life balance.
• Home office stipend to ensure a productive working environment.
• Opportunities for virtual training and professional growth.
• Work with a forward-thinking organisation at the forefront of remote social care.
• Contribution to a positive social impact across the nation.
• Flexible working hours within operational needs.
• Access to online mental wellness resources.