Remote Customer Support Specialist - WhatJobs Direct

Placements24; Midrand; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career development

Remote work

Employee assistance program

Job summary

Placements24 is seeking a dedicated Remote Customer Support Specialist in South Africa. You will be the primary contact for customers across email, live chat and phone, addressing inquiries, resolving issues and ensuring a positive experience with our client's digital products.

This is a fully remote, permanent position based nationwide with a supportive virtual team. The role requires strong self-discipline, excellent English communication, and proactive problem-solving, along with training and

Qualifications

• Proven experience in customer service or helpdesk, preferably remote.
• Excellent verbal and written English communication skills.
• Strong problem-solving abilities and a patient, customer-centric approach.
• Proficiency with CRM software and other customer support tools.
• Ability to work independently and manage time in a remote environment.

Responsibilities

• Provide customer support via email, live chat, and phone.
• Respond to inquiries promptly with accurate information.
• Troubleshoot and resolve issues; escalate complex problems as needed.
• Document all interactions and resolutions in the CRM.
• Identify trends and provide feedback to product/service teams.

Skills

Customer service

Remote work

Written communication

CRM software

Time management

Problem solving

Education

High school diploma

Customer service certifications

Tools

CRM software

Job description

About the Role

Our client, a rapidly growing digital solutions provider, is seeking a dedicated and empathetic Remote Customer Support Specialist to join their dynamic team. This is a fully remote, permanent position based in South Africa, offering the flexibility to work from anywhere within the country. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with our client's innovative products and services. This role is ideal for individuals who are passionate about customer satisfaction and thrive in a remote work environment, requiring strong self-discipline and excellent communication skills. We are looking for proactive problem-solvers who can manage their workload efficiently and contribute to a supportive virtual team culture. The successful candidate will receive comprehensive training and ongoing professional development to ensure they are equipped to excel in this challenging yet rewarding role. This opportunity is based in Midrand, Gauteng, ZA but is fully remote.

Key Responsibilities

• Provide exceptional customer support via various channels, including email, live chat, and phone.
• Respond to customer inquiries promptly and professionally, offering accurate and helpful information.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate internal teams when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer issues and provide feedback to product and service development teams.
• Assist customers with account management, billing inquiries and technical support.
• Maintain a high level of product knowledge to effectively assist customers.
• Contribute to building and maintaining a positive customer relationship.
• Proactively seek opportunities to improve the customer experience and support processes.

Requirements

• Proven experience in a customer service or helpdesk role, preferably in a remote setting.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a patient, customer‑centric approach.
• Proficiency in using CRM software and other customer support tools.
• Ability to work independently and manage time effectively in a remote work environment.
• High school diploma or equivalent; further education or certifications in customer service are a plus.
• Familiarity with digital products and services.
• Demonstrated ability to handle challenging customer interactions with professionalism.
• Must have a reliable internet connection and a dedicated workspace.

Benefits

• Competitive salary package.
• Comprehensive health insurance benefits.
• Generous paid time off and holiday schedule.
• Opportunities for career advancement and professional development.
• Access to cutting‑edge technology and training.
• A supportive and collaborative remote team environment.
• Work from the comfort of your own home.
• Employee assistance program.