Remote Support & Care Coordination Specialist

Placements24; South Africa; Remote; ZAR 380,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Equipment provided

Professional development

Supportive virtual team

Job summary

Placements24 is seeking a Remote Social Care Coordinator to support clients across Durban and KwaZulu-Natal from a fully remote setting. You will manage client cases, develop care plans, coordinate services with providers, and provide telehealth-based counseling and guidance.

Ideal candidates hold a Bachelor's degree in Social Work or related field, with at least three years of social work or case management experience, and are proficient with telehealth and digital case systems.

Qualifications

• Bachelors degree in Social Work, Psychology, or related field.
• Minimum 3 years in social work or case management, remote experience preferred.
• Proficient with telehealth, video conferencing, and digital case management tools.
• Strong virtual communication, active listening, and problem-solving skills.
• Knowledge of Durban/KwaZulu-Natal social services and resources.

Responsibilities

• Manage a caseload of clients, conduct virtual assessments and develop care plans.
• Coordinate services with healthcare providers, community orgs, and government agencies remotely.
• Provide telephone and video-based counseling and support to clients.
• Maintain digital records of interactions, progress, and service delivery.
• Advocate for clients and assist navigating complex support systems.
• Facilitate virtual support groups and online resource workshops.

Skills

Social Work

Case Management

Telehealth

Video Conferencing

Digital Case Management

Virtual Communication

Active Listening

Confidentiality

Education

Bachelor's degree in Social Work or related field

Tools

Telehealth platforms

Video conferencing tools

Digital case management systems

Job description

Remote Social Care Coordinator

Location: Durban, South Africa

Contract type: Full time

Our client is seeking a highly organized and empathetic Remote Social Care Coordinator to join their fully remote team, serving the community in and around Durban. In this crucial role, you will manage client cases, coordinate support services, and ensure that individuals and families receive the assistance they need, all from a remote setting. You will be a key point of contact, providing guidance and support via digital platforms and phone, bridging the gap between clients and essential resources across KwaZulu-Natal.

Key Responsibilities

• Manage a caseload of clients, conducting virtual assessments and developing individualized care plans.
• Coordinate services with various healthcare providers, community organizations, and government agencies remotely.
• Provide telephone and video-based counseling and support to clients.
• Maintain meticulous digital records of client interactions, progress, and service delivery.
• Advocate for clients' needs and assist them in navigating complex support systems.
• Facilitate virtual support groups and online resource workshops.

Requirements

• Bachelor's degree in Social Work, Psychology, or a related field.
• Minimum of 3 years of experience in social work or case management, preferably with remote clients.
• Proficiency with telehealth platforms, video conferencing tools, and digital case management systems.
• Excellent virtual communication, active listening, and problem-solving skills.
• Strong understanding of social services and support networks relevant to the Durban area.
• Ability to work autonomously, manage time effectively, and maintain confidentiality in a remote environment.

Benefits

• Competitive annual salary tailored for remote roles.
• Flexibility of working from anywhere within South Africa.
• Provision of necessary remote work equipment and software.
• Opportunities for specialized online training and professional development.
• A supportive virtual team culture focused on impactful remote service delivery.