Remote Sr. Director of Fulfillment & Ops Excellence

Placements24; Richards Bay; Hybrid; ZAR 900,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health, dental, and vision insurance

Retirement savings plan

Generous paid time off

Job summary

Placements24 is seeking a Remote Senior Operations Director for a fast-growing e-commerce enterprise with a global footprint. You will lead fulfillment, warehousing, and last-mile strategies, guiding remote teams across time zones to scale operations efficiently.

You will drive continuous improvement, manage the operations budget, and ensure compliance while partnering with technology and product teams to optimize the customer experience.

Qualifications

• Master's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 12+ years of progressive experience in operations and supply chain management, with emphasis on e-commerce fulfillment and logistics.
• Minimum of 5 years of experience leading and managing remote teams.
• Proven track record in designing and scaling complex operational processes for high-growth companies.
• Expertise in Lean/Six Sigma methodologies and continuous improvement.

Responsibilities

• Develop and execute operational strategies for fulfillment, warehousing, and last-mile delivery to support global e-commerce growth.
• Lead and mentor a high-performing team of remote operations managers across multiple time zones.
• Drive continuous improvement to optimize efficiency, reduce costs, and enhance customer experience.
• Oversee the operations budget, meeting financial targets and identifying cost-saving opportunities.
• Implement and maintain safety, security, and compliance protocols across all touchpoints.
• Collaborate with technology, product, and customer service teams for seamless operations.
• Establish and monitor KPIs, using data to inform decisions and adjustments.
• Manage relationships with 3PLs and other key partners.
• Stay updated on trends and best practices in e-commerce operations.

Skills

Remote leadership

Strategic thinking

Data-driven decisions

Communication in virtual settings

Process optimization

Education

Master's degree in Logistics / SCM / MBA

Tools

WMS

TMS

ERP systems

Job description

Placements24 is seeking a Remote Senior Operations Director for a fast-growing e-commerce enterprise with a global footprint. You will lead fulfillment, warehousing, and last-mile strategies, guiding remote teams across time zones to scale operations efficiently.

You will drive continuous improvement, manage the operations budget, and ensure compliance while partnering with technology and product teams to optimize the customer experience.