Remote Specialist Equipment Field Engineer

Placements24; Cape Town; Hybrid; ZAR 420,000 - 680,000; Full time

Job summary

Placements24 is seeking a highly skilled Remote Field Service Engineer to support installations and maintenance from a remote-first setup. You will troubleshoot, diagnose, and guide on-site teams across locations with advanced remote tools, ensuring operations remain uninterrupted.

The role emphasizes independent work, strong communication, and collaboration with product teams to deliver exceptional service and remote diagnosis capabilities.

Qualifications

• Extensive field service engineering experience with remote support.
• Proven ability to troubleshoot complex machinery remotely.
• Strong communication to explain technical concepts clearly.

Responsibilities

• Provide expert remote technical support and troubleshooting for complex industrial equipment.
• Guide on-site personnel through installations and maintenance via video, phone, and docs.
• Perform remote diagnostics and analyze performance to prevent downtime.
• Create and maintain remote-access documentation and troubleshooting flows.
• Coordinate with engineering teams to relay field feedback for product improvements.
• Manage remote service requests and prioritize tasks for timely resolution.
• Deliver remote training sessions to clients and internal teams.

Skills

Remote diagnostics

Field service experience

Technical troubleshooting

Clear communication

Independent work

Education

Engineering degree or related certification

Tools

Zoom

Teams

AnyDesk

TeamViewer

Job description

Placements24 is seeking a highly skilled Remote Field Service Engineer to support installations and maintenance from a remote-first setup. You will troubleshoot, diagnose, and guide on-site teams across locations with advanced remote tools, ensuring operations remain uninterrupted.

The role emphasizes independent work, strong communication, and collaboration with product teams to deliver exceptional service and remote diagnosis capabilities.