Remote Network Field Engineer — Infrastructure Expert

Placements24; Stellenbosch; Hybrid; ZAR 850,000 - 1,200,000; Full time

Benefits offered by this job

Remote work flexibility

Health insurance

Home office allowance

Training and certifications

Job summary

Placements24 is seeking a fully remote Field Service Engineer with 8+ years of experience in network engineering to support installation, configuration, maintenance, and troubleshooting of complex network infrastructure for global clients.

You will coordinate with on-site teams, craft detailed documentation, and advance proactive solutions from a home office, ensuring high availability and performance of critical networks.

Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or related field or equivalent practical experience
• Minimum 8 years of progressive experience in network engineering and field service with strong remote support
• Deep understanding of TCP/IP, BGP, OSPF, MPLS and hardware
• Proven troubleshooting of advanced network problems using diagnostic tools
• Hands-on experience with enterprise-grade networking equipment from Cisco/Juniper/Arista
• Familiarity with network security principles
• Exceptional remote communication, collaboration, and documentation skills
• Ability to work independently in a remote setting with strong time management
• Strong analytical and problem-solving capabilities
• Certifications (CCNP, CCIE, JNCIP) are advantageous

Responsibilities

• Provide remote expert support for installation, configuration, and commissioning of network hardware and software
• Conduct in-depth remote diagnostics and troubleshooting of network issues
• Develop and execute remote maintenance plans, including software updates and system tuning
• Collaborate with on-site field technicians and client IT staff to ensure service delivery
• Create and maintain comprehensive technical documentation and network diagrams
• Proactively monitor network performance and identify potential issues
• Stay current with networking technologies and recommend improvements
• Manage multiple complex issues and prioritize to meet SLAs
• Communicate technical information clearly to technical and non-technical stakeholders
• Contribute to development of remote support tools and processes

Skills

Remote support

Network diagnostics

Documentation

Analytical thinking

Problem solving

Self-motivated

Education

Bachelor's degree

Tools

Cisco equipment

Juniper equipment

Arista equipment

Job description

Placements24 is seeking a fully remote Field Service Engineer with 8+ years of experience in network engineering to support installation, configuration, maintenance, and troubleshooting of complex network infrastructure for global clients.

You will coordinate with on-site teams, craft detailed documentation, and advance proactive solutions from a home office, ensuring high availability and performance of critical networks.