Customer Service Agent

Virtustant; South Africa; Remote; ZAR 528,000 - 858,000; Full time

Job summary

Virtustant is seeking a Customer Service Representative to support customers with questions and requests about solar services. This remote, full-time role focuses on delivering a positive end-to-end customer experience across phone, email, and chat channels.

Ideal candidates have prior call center or customer service experience, strong communication skills, excellent time management, and familiarity with CRM systems. Multilingual abilities are a plus, and English at C2 level is required.

Qualifications

• Previous experience in customer service or a call center is preferred.
• Strong phone etiquette and communication skills.
• Excellent time management and organization skills.
• Ability to speak multiple languages is a plus.
• Familiarity with CRM software is preferred.
• C2 English level.

Responsibilities

• Assist clients with inquiries, requests, and general information about solar services.
• Handle customer complaints professionally and efficiently.
• Work with team members to provide a smooth client experience.
• Build relationships with customers and encourage referrals through great service.
• Support customers by phone, email, or chat.
• Explain processes, timelines, and solar information clearly and kindly.
• Update client records and document interactions in the CRM system.
• Send complex issues to the correct department.
• Join team meetings, training, and process improvement discussions.
• Be professional, patient, and respectful in all interactions.

Skills

Phone etiquette

Communication

Time management

Multilingual

CRM familiarity

English C2

Tools

CRM system

Job description

Job Title: Customer Service Representative

About The Company

Our client provides solar energy solutions to homeowners and promotes sustainable energy.

Job Description

You will help customers with questions and requests about their solar services. This role helps customers have a good experience from start to finish.

Responsibilities Of The Role

• Assist clients with inquiries, requests, and general information about solar services.
• Handle customer complaints professionally and efficiently.
• Work with team members to provide a smooth client experience.
• Build relationships with customers and encourage referrals through great service.
• Support customers by phone, email, or chat.
• Explain processes, timelines, and solar information clearly and kindly.
• Update client records and document interactions in the CRM system.
• Send complex issues to the correct department.
• Join team meetings, training, and process improvement discussions.
• Be professional, patient, and respectful in all interactions.

Required Experience And Qualifications

• Previous experience in customer service or a call center is preferred.
• Strong phone etiquette and communication skills.
• Excellent time management and organization skills.
• Ability to handle difficult situations with professionalism, empathy, and calm.
• Ability to speak multiple languages is a plus.
• Familiarity with CRM software is preferred.
• C2 English level.

Preferred Skills

• Experience in appointment setting or sales.
• Customer service experience in a busy environment.
• Familiarity with solar products or services is a plus.

Personality

• Positive, empathetic, and service-oriented.
• Team player with good problem-solving skills.
• Highly organized and able to handle multiple tasks.
• Proactive and adaptable in a fast-paced setting.

Software & Tools

• CRM software (internal lead or client management system).
• Standard communication tools (phone, email, chat).

Schedule

9 AM to 5 PM EST

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.