Remote Social Media & Community Manager

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 300,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work setup

Health and wellness benefits

Professional development opportunities

Collaborative virtual team culture

Job summary

Placements24 is seeking a proactive Remote Social Media & Community Manager to cultivate an online community and advocate for the brand. Work from home, building connections and driving customer engagement as part of the e-commerce strategy.

You will manage content, monitor conversations, and collaborate with marketing and support teams to ensure a consistent voice and strong customer experience. This fully remote position emphasizes independence and initiative.

Qualifications

• Proven experience as a Community Manager, Social Media Manager, or similar role, with a focus on community building.
• Demonstrated ability to engage audiences, foster dialogue, and build brand loyalty online.
• Excellent written and verbal communication skills, with a knack for crafting engaging social media copy.
• Proficiency with social media management and listening tools.
• Understanding of e-commerce principles and customer engagement strategies.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.

Responsibilities

• Develop and implement strategies to build and engage a strong online community across social media platforms.
• Monitor social media channels for conversations, trends, and user-generated content, responding promptly and professionally.
• Create and schedule engaging content, including posts, stories, and interactive elements, that resonates with the target audience.
• Foster positive relationships with community members, addressing inquiries, feedback, and concerns.
• Collaborate with marketing and customer support teams to ensure a consistent brand voice and exceptional customer experience.
• Analyze community engagement metrics and provide reports on key insights and growth opportunities.

Skills

Community building

Brand loyalty

Content creation

Social media management

Copywriting

Remote work

Tools

Social media tools

Analytics tools

Job description

About the Role

Our client is seeking a passionate and proactive Remote Social Media & Community Manager to cultivate and grow their online community. This fully remote position allows you to work from the comfort of your home, focusing on building meaningful connections with customers and fostering brand advocacy. You will be the voice of the brand across social channels, engaging with users, managing discussions, and contributing to the overall success of their e-commerce strategy by creating a loyal and interactive customer base.

Key Responsibilities

• Develop and implement strategies to build and engage a strong online community across social media platforms.
• Monitor social media channels for conversations, trends, and user-generated content, responding promptly and professionally.
• Create and schedule engaging content, including posts, stories, and interactive elements, that resonates with the target audience.
• Foster positive relationships with community members, addressing inquiries, feedback, and concerns.
• Collaborate with marketing and customer support teams to ensure a consistent brand voice and exceptional customer experience.
• Analyze community engagement metrics and provide reports on key insights and growth opportunities.

Requirements

• Proven experience as a Community Manager, Social Media Manager, or similar role, with a focus on community building.
• Demonstrated ability to engage audiences, foster dialogue, and build brand loyalty online.
• Excellent written and verbal communication skills, with a knack for crafting engaging social media copy.
• Proficiency with social media management and listening tools.
• Understanding of e-commerce principles and customer engagement strategies.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.

Benefits

• Competitive annual salary.
• Fully remote work setup, providing ultimate flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and growth in digital community management.
• A supportive and collaborative virtual team culture focused on customer engagement.